“I want to take a moment to express my appreciation to you and your staff for the wonderfully kind and professional treatment shown to me prior and during my cataract surgery last Saturday. I generally prefer hand-written notes, but I am sure you can understand the challenges that might pose this week.
Dr. Wade, the kindness expressed through your “bedside manner” is inexplicable and most supportive. Each of your staff members appears to be imbued with that “bedside manner” style , and I assume they learned from the master. There are no words that can describe the sense of confidence and comfort I felt after meeting you and listening to your recommendations. On Saturday morning, clearly the confidence you bestowed in me previously was reiterated during our visit prior to entering the surgical suite. During the laser portion of the procedure your calm and confident voice served to further remove any anxiety that may have existed.
Thank you for caring for me. I shall express my appreciation through referral to you in the future. You are unique. You are gifted. You are knowledgeable. You are kind”.
James A. Baker, Ph.D.