Greetings Dr. Wade! I visited the clinic in Bellaire on July 23, 2013. I had recorded the incorrect date on my planner and arrived for my appointment with you two days early. Without hesitation, your team sprang into action and offered to work me in that day. Their kindness and understanding spared me an embarrassment or hassle. Indeed, the incredible customer service I have discussed with you in the past continue. What a delight to find a provider whose team understands and cares for the patient.
I was not kept waiting. Soon I was called back for screening and was privileged to meet Dr. Reed Hopping. Dr. Hopping is most pleasant and make a wonderful first impression. He methodically scanned through my chart and began the exam. I was in denial that I was experiencing some challenges with my sight. Dr. Hopping shared with me that there was some degradation in my progress. His approach was most professional, supportive, yet not evasive in sharing with me that more investigation was warranted. After dilation and further examination Dr. Hopping confirmed his suspicions. I so appreciate his forthrightness yet gentle nature. Dr. Hopping is a great addition to your staff.
Dr. James Holt then came in to see my wife and I. I have been fortunate in meeting Dr. Holt previously and knew of his extensive knowledge. He is a very kind, well-trained professional. His memory is truly phenomenal! We visited for a few moments, and then he began his exam. Dr. Holt is quite thorough with all due speed. I felt I was in the best possible place and in the best possible hands for vision needs. I also appreciate hearing possible treatments, however, I am thrilled by the conversation nature you have bestowed on your staff. I did not hear anyone trying to rush me to decisions; rather, I heard a team mindful of proceeding cautiously.
Dr. Wade, thank you for the sacrifices you make to ensure patient care comes first in your practice. I know it would be financially more rewarding to ignore that aspect, but I so appreciate the climate you have created. Again, I want to underscore my appreciation for your team, from the front desk to the checkout window, and all points between. Your techs are smiling, efficient, and kind. The facilities are clean and orderly. Dr. Hopping and Dr. Holt are true scientist/practitioners. Dr. Holt’s maturity is a tremendous asset to those residents training in your facility. These traits do not happen in a practice by accident. I have encountered quite the opposite in other ophthalmology settings. Your clinic is unique, and I so appreciate Dr. Desai referring me to you.