Letter sent to the Better Business Bureau on February 4, 2023. This should explain why I refuse to pay another $400 for a eye lens replacement that the physician recommended and then it did not work. I continue to get an invoice for $400 as late as February 10, 2023. February 3, 2023 On September 12, 2022, I had a consultation with an eye specialist at the Center of Texas Eye Clinic on Bellaire (Dr. name unknow). She did an eye exam and recommended that I have bilateral cataract removed and then have lens replacements to OS. She recommended the upgraded lens (Vivity lens) and felt that that was a better choice to correct my vision. Once we agree on the treatment protocol, I was then escorted to a surgery scheduler desk to schedule my surgery. At that time, I was informed that the cost of each of the Vivity lens was not covered by my insurance so that cost would be out of pocket, and I would be charged the $1070.30 by the surgery center (MH Kirby Glen, Houston Texas) for each lens on the day of my surgery. I was also charged $5,800 00 for my part for the procedures that my insurance (Cigna) would not cover. This was paid by credit card at the schedulers desk. On September 21, 2022, I had my left eye cataract lens removed and a Vivity lens implanted by Dr. Wade. I had a follow up scheduled for 9/22/22 in the Katy Office. The vision seemed to improve but it was still waxy and unclear. I assumed that this was due to the recent surgery. I have a credit card statement showing that I was charged $1070.30 for the one lens. On September 30, 2022, during the follow up, I stated that my vision was not clean and remained waxy and blurred. I could not read road signs nor license plates on cars in front of me while sitting at a red light. I was referred to Dr. Wade and he schedule a replacement lens surgery. The doctor told me that I would get a refund of $1,070.30 since the lens did not improve my vision. On October 7, 2022, Dr. Wade did the replacement surgery to the left eye. That night I developed severe eye pain and nothing would relieve it. I already had a 24 hour follow up scheduled for the following day. On my follow up visit, I voiced severe pain to my left eye. Before going in for the 24-hour follow up, I called the emergency number listed on my paperwork and got a recording and when the I was able to contact someone the following day during business hours (not a person answering emergency calls), I was told that I could come in at 9 am which I already had a 10 am one day follow up scheduled. The ophthalmologist evaluating at 10:00 o’clock, determined the pain was caused by a corneal abrasion. A contact lens was put in my eye and antibiotics were prescribed for me. When I went to my one week follow up, my vision was no better. On September 21, 32022, I had a cataract removed from my right eye. I had the replacement lens performed at the MH Kirby Glen Surgical Center again. On that day, I spoke to the “Financial Manager” about my refund, and she stated that Dr. Wade had “not put it in his notes about a refund and he needed to put it in his notes before they could refund my money for the failed lens.” She gave me her “direct number and extension” which I found out later that you can only leave a voice mail to the general number and do not have the opportunity to enter an extension number after directing me to “directly call her”. She (“the office manager”) charged me $400 for what my insurance would not cover for the surgery. I paid the charge by credit card (can provide proof if necessary).. On November 2, 2022, I paid another $400 for the third surgery fee that was not paid by the insurance. Again, I have a credit card statement showing that my credit card was charged $400. On November 21, 2022, I was charged $400 for the first surgery that the Cigna did not pay. I paid it on the phone to a representative that I called after getting a bill. On December 8, 2022, I received a bill for $400. Then at a later date (?) I received a bill for $800 dollars. After calling and speaking to someone they said yes the $400 had not been posted and they would make a note. I have made numerous calls to the numbers that they gave me and you can only leave a message on a general voice mail. I must have called at least 20 times and no one will call me back to try to figure out the refund and invoices that I keep getting. I was told by Dr. Wade during replacement surgery of the original OS lens that they would remove the original lens and replace it with another lens (pd $1,000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it (when I checked in for my replacement surgery) the female said that someone other than her would take care of it. When I finally did speak to someone after legal threat and BBB threats, she (?) called me back and said no notes were written by Dr Wade that I would get a refund. She stated that “Dr. Wade did not put in his note that I would get a refund b/c the lens did not work. “ As of 10/19/2022) the eye was still, hurting and erythematous. I still could not see clearly out of OS (blurry vision). November 2, 2022, I had my right eye cataract removal done. I had a follow up on November 4th and the 9th. Again I kept telling everyone that my vision was not good and I was afraid to drive at night because I could no see the roads and read street signs, etc. Additional tests were ordered for me. On that same day (11/2/2022) I paid another $400 via credit card for the services that would not be covered by my insurance. I then received a $400 invoice from the surgery clinic. I called 1-866-491-4366 and I explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. Again, I called and left a message at MH Kirby Glen Surgery Center and received no return call. Finally, I received a phone call from a lady named Margarita from the number listed on the invoice. I explained it all to her and she said that she would contact the Kirby Glen Office and forward the message. She said she could see all the charges, but couldn’t really do anything, bc the surgical clinic is different from the billing and collections office. She said that if I did not hear anything back from the Kirby Glen Office in a couple of days to call her back. I waited a week and did not receive a return follow up call so I called Margarita back and left a voice message about all of this. A few days later, the same person that I spoke to on my surgery day and gave me “her extension” called me back. She informed me that she did not remember the incident and could I update her, therefore, I restated all the history. She said that Dr. Wade did not put in his clinical notes for a refund, therefore he would need to do that before a refund was issued. She and I had already had this conversation on the day of my third surgery and she said, Dr. Wade did not put it in his note that I was to get a refund. I told her that I would see him that day bc I was having surgery. During my surgery, I told him what she said, and he assured be that he was texting the front office to refund my money. On January 11, 2023, an invoice for $400 was sent to me for services at MH Kirby Glen Surgery Center. This is very frustrating, and I feel that I did not receive satisfactory results (corrected vision) from my surgery and now I am getting billed for services that are subpar. I also pulled my Cigna Insurance claims and I see that the surgery center billed Cigna for six (6) anesthesiologists for three surgeries. I do not really understand why two for each procedure in which I was awake and speaking to Dr. Wade during the procedure. Maybe one came and prepped me and then the other one came in and introduced himself and signed the chart, so two charges were submitted? Dr. Wade charged Cigna for three surgeries, which should have only been two bc we went off his colleague’s suggestion and they also billed me another $400 dollars for the replacement surgery. Again, this is so frustrating, and I cannot seem to get a or any response from the MH Kirby Glen Surgery Center and would never, never, never recommended to have any procedure done at this clinic. Thank you. Bobby Davis Update: As of today (2/18/23) I just received another invoice for $400.00

Letter sent to the Better Business Bureau on February 4, 2023. This should explain why I refuse to pay another $400 for a eye lens replacement that the physician recommended and then it did not work. I continue to get an invoice for $400 as late as February 10, 2023. February 3, 2023 On September 12, 2022, I had a consultation with an eye specialist at the Center of Texas Eye Clinic on Bellaire (Dr. name unknow). She did an eye exam and recommended that I have bilateral cataract removed and then have lens replacements to OS. She recommended the upgraded lens (Vivity lens) and felt that that was a better choice to correct my vision. Once we agree on the treatment protocol, I was then escorted to a surgery scheduler desk to schedule my surgery. At that time, I was informed that the cost of each of the Vivity lens was not covered by my insurance so that cost would be out of pocket, and I would be charged the $1070.30 by the surgery center (MH Kirby Glen, Houston Texas) for each lens on the day of my surgery. I was also charged $5,800 00 for my part for the procedures that my insurance (Cigna) would not cover. This was paid by credit card at the schedulers desk. On September 21, 2022, I had my left eye cataract lens removed and a Vivity lens implanted by Dr. Wade. I had a follow up scheduled for 9/22/22 in the Katy Office. The vision seemed to improve but it was still waxy and unclear. I assumed that this was due to the recent surgery. I have a credit card statement showing that I was charged $1070.30 for the one lens. On September 30, 2022, during the follow up, I stated that my vision was not clean and remained waxy and blurred. I could not read road signs nor license plates on cars in front of me while sitting at a red light. I was referred to Dr. Wade and he schedule a replacement lens surgery. The doctor told me that I would get a refund of $1,070.30 since the lens did not improve my vision. On October 7, 2022, Dr. Wade did the replacement surgery to the left eye. That night I developed severe eye pain and nothing would relieve it. I already had a 24 hour follow up scheduled for the following day. On my follow up visit, I voiced severe pain to my left eye. Before going in for the 24-hour follow up, I called the emergency number listed on my paperwork and got a recording and when the I was able to contact someone the following day during business hours (not a person answering emergency calls), I was told that I could come in at 9 am which I already had a 10 am one day follow up scheduled. The ophthalmologist evaluating at 10:00 o’clock, determined the pain was caused by a corneal abrasion. A contact lens was put in my eye and antibiotics were prescribed for me. When I went to my one week follow up, my vision was no better. On September 21, 32022, I had a cataract removed from my right eye. I had the replacement lens performed at the MH Kirby Glen Surgical Center again. On that day, I spoke to the “Financial Manager” about my refund, and she stated that Dr. Wade had “not put it in his notes about a refund and he needed to put it in his notes before they could refund my money for the failed lens.” She gave me her “direct number and extension” which I found out later that you can only leave a voice mail to the general number and do not have the opportunity to enter an extension number after directing me to “directly call her”. She (“the office manager”) charged me $400 for what my insurance would not cover for the surgery. I paid the charge by credit card (can provide proof if necessary).. On November 2, 2022, I paid another $400 for the third surgery fee that was not paid by the insurance. Again, I have a credit card statement showing that my credit card was charged $400. On November 21, 2022, I was charged $400 for the first surgery that the Cigna did not pay. I paid it on the phone to a representative that I called after getting a bill. On December 8, 2022, I received a bill for $400. Then at a later date (?) I received a bill for $800 dollars. After calling and speaking to someone they said yes the $400 had not been posted and they would make a note. I have made numerous calls to the numbers that they gave me and you can only leave a message on a general voice mail. I must have called at least 20 times and no one will call me back to try to figure out the refund and invoices that I keep getting. I was told by Dr. Wade during replacement surgery of the original OS lens that they would remove the original lens and replace it with another lens (pd $1,000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it (when I checked in for my replacement surgery) the female said that someone other than her would take care of it. When I finally did speak to someone after legal threat and BBB threats, she (?) called me back and said no notes were written by Dr Wade that I would get a refund. She stated that “Dr. Wade did not put in his note that I would get a refund b/c the lens did not work. “ As of 10/19/2022) the eye was still, hurting and erythematous. I still could not see clearly out of OS (blurry vision). November 2, 2022, I had my right eye cataract removal done. I had a follow up on November 4th and the 9th. Again I kept telling everyone that my vision was not good and I was afraid to drive at night because I could no see the roads and read street signs, etc. Additional tests were ordered for me. On that same day (11/2/2022) I paid another $400 via credit card for the services that would not be covered by my insurance. I then received a $400 invoice from the surgery clinic. I called 1-866-491-4366 and I explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. Again, I called and left a message at MH Kirby Glen Surgery Center and received no return call. Finally, I received a phone call from a lady named Margarita from the number listed on the invoice. I explained it all to her and she said that she would contact the Kirby Glen Office and forward the message. She said she could see all the charges, but couldn’t really do anything, bc the surgical clinic is different from the billing and collections office. She said that if I did not hear anything back from the Kirby Glen Office in a couple of days to call her back. I waited a week and did not receive a return follow up call so I called Margarita back and left a voice message about all of this. A few days later, the same person that I spoke to on my surgery day and gave me “her extension” called me back. She informed me that she did not remember the incident and could I update her, therefore, I restated all the history. She said that Dr. Wade did not put in his clinical notes for a refund, therefore he would need to do that before a refund was issued. She and I had already had this conversation on the day of my third surgery and she said, Dr. Wade did not put it in his note that I was to get a refund. I told her that I would see him that day bc I was having surgery. During my surgery, I told him what she said, and he assured be that he was texting the front office to refund my money. On January 11, 2023, an invoice for $400 was sent to me for services at MH Kirby Glen Surgery Center. This is very frustrating, and I feel that I did not receive satisfactory results (corrected vision) from my surgery and now I am getting billed for services that are subpar. I also pulled my Cigna Insurance claims and I see that the surgery center billed Cigna for six (6) anesthesiologists for three surgeries. I do not really understand why two for each procedure in which I was awake and speaking to Dr. Wade during the procedure. Maybe one came and prepped me and then the other one came in and introduced himself and signed the chart, so two charges were submitted? Dr. Wade charged Cigna for three surgeries, which should have only been two bc we went off his colleague’s suggestion and they also billed me another $400 dollars for the replacement surgery. Again, this is so frustrating, and I cannot seem to get a or any response from the MH Kirby Glen Surgery Center and would never, never, never recommended to have any procedure done at this clinic. Thank you. Bobby Davis Update: As of today (2/18/23) I just received another invoice for $400.00

Bobby D Davis.

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I have been extremely happy with the staff and Dr. Wade. They are always happy to help and provide you with the information you need. I would recommend to anyone looking for cataract surgery and after care.

I have been extremely happy with the staff and Dr. Wade. They are always happy to help and provide you with the information you need. I would recommend to anyone looking for cataract surgery and after care.

Pierson, Donna.

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Professional staff. Fabulous care. I would recommend to anyone.

Professional staff. Fabulous care. I would recommend to anyone.

Carter, Randolph.

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Letter sent to the Better Business Bureau on February 4, 2023. This should explain why I refuse to pay another $400 for a eye lens replacement that the physician recommended and then it did not work. I continue to get an invoice for $400 as late as February 10, 2023. February 3, 2023 On September 12, 2022, I had a consultation with an eye specialist at the Center of Texas Eye Clinic on Bellaire (Dr. name unknow). She did an eye exam and recommended that I have bilateral cataract removed and then have lens replacements to OS. She recommended the upgraded lens (Vivity lens) and felt that that was a better choice to correct my vision. Once we agree on the treatment protocol, I was then escorted to a surgery scheduler desk to schedule my surgery. At that time, I was informed that the cost of each of the Vivity lens was not covered by my insurance so that cost would be out of pocket, and I would be charged the $1070.30 by the surgery center (MH Kirby Glen, Houston Texas) for each lens on the day of my surgery. I was also charged $5,800 00 for my part for the procedures that my insurance (Cigna) would not cover. This was paid by credit card at the schedulers desk. On September 21, 2022, I had my left eye cataract lens removed and a Vivity lens implanted by Dr. Wade. I had a follow up scheduled for 9/22/22 in the Katy Office. The vision seemed to improve but it was still waxy and unclear. I assumed that this was due to the recent surgery. I have a credit card statement showing that I was charged $1070.30 for the one lens. On September 30, 2022, during the follow up, I stated that my vision was not clean and remained waxy and blurred. I could not read road signs nor license plates on cars in front of me while sitting at a red light. I was referred to Dr. Wade and he schedule a replacement lens surgery. The doctor told me that I would get a refund of $1,070.30 since the lens did not improve my vision. On October 7, 2022, Dr. Wade did the replacement surgery to the left eye. That night I developed severe eye pain and nothing would relieve it. I already had a 24 hour follow up scheduled for the following day. On my follow up visit, I voiced severe pain to my left eye. Before going in for the 24-hour follow up, I called the emergency number listed on my paperwork and got a recording and when the I was able to contact someone the following day during business hours (not a person answering emergency calls), I was told that I could come in at 9 am which I already had a 10 am one day follow up scheduled. The ophthalmologist evaluating at 10:00 o’clock, determined the pain was caused by a corneal abrasion. A contact lens was put in my eye and antibiotics were prescribed for me. When I went to my one week follow up, my vision was no better. On September 21, 32022, I had a cataract removed from my right eye. I had the replacement lens performed at the MH Kirby Glen Surgical Center again. On that day, I spoke to the “Financial Manager” about my refund, and she stated that Dr. Wade had “not put it in his notes about a refund and he needed to put it in his notes before they could refund my money for the failed lens.” She gave me her “direct number and extension” which I found out later that you can only leave a voice mail to the general number and do not have the opportunity to enter an extension number after directing me to “directly call her”. She (“the office manager”) charged me $400 for what my insurance would not cover for the surgery. I paid the charge by credit card (can provide proof if necessary).. On November 2, 2022, I paid another $400 for the third surgery fee that was not paid by the insurance. Again, I have a credit card statement showing that my credit card was charged $400. On November 21, 2022, I was charged $400 for the first surgery that the Cigna did not pay. I paid it on the phone to a representative that I called after getting a bill. On December 8, 2022, I received a bill for $400. Then at a later date (?) I received a bill for $800 dollars. After calling and speaking to someone they said yes the $400 had not been posted and they would make a note. I have made numerous calls to the numbers that they gave me and you can only leave a message on a general voice mail. I must have called at least 20 times and no one will call me back to try to figure out the refund and invoices that I keep getting. I was told by Dr. Wade during replacement surgery of the original OS lens that they would remove the original lens and replace it with another lens (pd $1,000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it (when I checked in for my replacement surgery) the female said that someone other than her would take care of it. When I finally did speak to someone after legal threat and BBB threats, she (?) called me back and said no notes were written by Dr Wade that I would get a refund. She stated that “Dr. Wade did not put in his note that I would get a refund b/c the lens did not work. “ As of 10/19/2022) the eye was still, hurting and erythematous. I still could not see clearly out of OS (blurry vision). November 2, 2022, I had my right eye cataract removal done. I had a follow up on November 4th and the 9th. Again I kept telling everyone that my vision was not good and I was afraid to drive at night because I could no see the roads and read street signs, etc. Additional tests were ordered for me. On that same day (11/2/2022) I paid another $400 via credit card for the services that would not be covered by my insurance. I then received a $400 invoice from the surgery clinic. I called 1-866-491-4366 and I explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. Again, I called and left a message at MH Kirby Glen Surgery Center and received no return call. Finally, I received a phone call from a lady named Margarita from the number listed on the invoice. I explained it all to her and she said that she would contact the Kirby Glen Office and forward the message. She said she could see all the charges, but couldn’t really do anything, bc the surgical clinic is different from the billing and collections office. She said that if I did not hear anything back from the Kirby Glen Office in a couple of days to call her back. I waited a week and did not receive a return follow up call so I called Margarita back and left a voice message about all of this. A few days later, the same person that I spoke to on my surgery day and gave me “her extension” called me back. She informed me that she did not remember the incident and could I update her, therefore, I restated all the history. She said that Dr. Wade did not put in his clinical notes for a refund, therefore he would need to do that before a refund was issued. She and I had already had this conversation on the day of my third surgery and she said, Dr. Wade did not put it in his note that I was to get a refund. I told her that I would see him that day bc I was having surgery. During my surgery, I told him what she said, and he assured be that he was texting the front office to refund my money. On January 11, 2023, an invoice for $400 was sent to me for services at MH Kirby Glen Surgery Center. This is very frustrating, and I feel that I did not receive satisfactory results (corrected vision) from my surgery and now I am getting billed for services that are subpar. I also pulled my Cigna Insurance claims and I see that the surgery center billed Cigna for six (6) anesthesiologists for three surgeries. I do not really understand why two for each procedure in which I was awake and speaking to Dr. Wade during the procedure. Maybe one came and prepped me and then the other one came in and introduced himself and signed the chart, so two charges were submitted? Dr. Wade charged Cigna for three surgeries, which should have only been two bc we went off his colleague’s suggestion and they also billed me another $400 dollars for the replacement surgery. Again, this is so frustrating, and I cannot seem to get a or any response from the MH Kirby Glen Surgery Center and would never, never, never recommended to have any procedure done at this clinic. Thank you. Bobby Davis Update: As of today (2/18/23) I just received another invoice for $400.00

Letter sent to the Better Business Bureau on February 4, 2023. This should explain why I refuse to pay another $400 for a eye lens replacement that the physician recommended and then it did not work. I continue to get an invoice for $400 as late as February 10, 2023. February 3, 2023 On September 12, 2022, I had a consultation with an eye specialist at the Center of Texas Eye Clinic on Bellaire (Dr. name unknow). She did an eye exam and recommended that I have bilateral cataract removed and then have lens replacements to OS. She recommended the upgraded lens (Vivity lens) and felt that that was a better choice to correct my vision. Once we agree on the treatment protocol, I was then escorted to a surgery scheduler desk to schedule my surgery. At that time, I was informed that the cost of each of the Vivity lens was not covered by my insurance so that cost would be out of pocket, and I would be charged the $1070.30 by the surgery center (MH Kirby Glen, Houston Texas) for each lens on the day of my surgery. I was also charged $5,800 00 for my part for the procedures that my insurance (Cigna) would not cover. This was paid by credit card at the schedulers desk. On September 21, 2022, I had my left eye cataract lens removed and a Vivity lens implanted by Dr. Wade. I had a follow up scheduled for 9/22/22 in the Katy Office. The vision seemed to improve but it was still waxy and unclear. I assumed that this was due to the recent surgery. I have a credit card statement showing that I was charged $1070.30 for the one lens. On September 30, 2022, during the follow up, I stated that my vision was not clean and remained waxy and blurred. I could not read road signs nor license plates on cars in front of me while sitting at a red light. I was referred to Dr. Wade and he schedule a replacement lens surgery. The doctor told me that I would get a refund of $1,070.30 since the lens did not improve my vision. On October 7, 2022, Dr. Wade did the replacement surgery to the left eye. That night I developed severe eye pain and nothing would relieve it. I already had a 24 hour follow up scheduled for the following day. On my follow up visit, I voiced severe pain to my left eye. Before going in for the 24-hour follow up, I called the emergency number listed on my paperwork and got a recording and when the I was able to contact someone the following day during business hours (not a person answering emergency calls), I was told that I could come in at 9 am which I already had a 10 am one day follow up scheduled. The ophthalmologist evaluating at 10:00 o’clock, determined the pain was caused by a corneal abrasion. A contact lens was put in my eye and antibiotics were prescribed for me. When I went to my one week follow up, my vision was no better. On September 21, 32022, I had a cataract removed from my right eye. I had the replacement lens performed at the MH Kirby Glen Surgical Center again. On that day, I spoke to the “Financial Manager” about my refund, and she stated that Dr. Wade had “not put it in his notes about a refund and he needed to put it in his notes before they could refund my money for the failed lens.” She gave me her “direct number and extension” which I found out later that you can only leave a voice mail to the general number and do not have the opportunity to enter an extension number after directing me to “directly call her”. She (“the office manager”) charged me $400 for what my insurance would not cover for the surgery. I paid the charge by credit card (can provide proof if necessary).. On November 2, 2022, I paid another $400 for the third surgery fee that was not paid by the insurance. Again, I have a credit card statement showing that my credit card was charged $400. On November 21, 2022, I was charged $400 for the first surgery that the Cigna did not pay. I paid it on the phone to a representative that I called after getting a bill. On December 8, 2022, I received a bill for $400. Then at a later date (?) I received a bill for $800 dollars. After calling and speaking to someone they said yes the $400 had not been posted and they would make a note. I have made numerous calls to the numbers that they gave me and you can only leave a message on a general voice mail. I must have called at least 20 times and no one will call me back to try to figure out the refund and invoices that I keep getting. I was told by Dr. Wade during replacement surgery of the original OS lens that they would remove the original lens and replace it with another lens (pd $1,000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it (when I checked in for my replacement surgery) the female said that someone other than her would take care of it. When I finally did speak to someone after legal threat and BBB threats, she (?) called me back and said no notes were written by Dr Wade that I would get a refund. She stated that “Dr. Wade did not put in his note that I would get a refund b/c the lens did not work. “ As of 10/19/2022) the eye was still, hurting and erythematous. I still could not see clearly out of OS (blurry vision). November 2, 2022, I had my right eye cataract removal done. I had a follow up on November 4th and the 9th. Again I kept telling everyone that my vision was not good and I was afraid to drive at night because I could no see the roads and read street signs, etc. Additional tests were ordered for me. On that same day (11/2/2022) I paid another $400 via credit card for the services that would not be covered by my insurance. I then received a $400 invoice from the surgery clinic. I called 1-866-491-4366 and I explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. Again, I called and left a message at MH Kirby Glen Surgery Center and received no return call. Finally, I received a phone call from a lady named Margarita from the number listed on the invoice. I explained it all to her and she said that she would contact the Kirby Glen Office and forward the message. She said she could see all the charges, but couldn’t really do anything, bc the surgical clinic is different from the billing and collections office. She said that if I did not hear anything back from the Kirby Glen Office in a couple of days to call her back. I waited a week and did not receive a return follow up call so I called Margarita back and left a voice message about all of this. A few days later, the same person that I spoke to on my surgery day and gave me “her extension” called me back. She informed me that she did not remember the incident and could I update her, therefore, I restated all the history. She said that Dr. Wade did not put in his clinical notes for a refund, therefore he would need to do that before a refund was issued. She and I had already had this conversation on the day of my third surgery and she said, Dr. Wade did not put it in his note that I was to get a refund. I told her that I would see him that day bc I was having surgery. During my surgery, I told him what she said, and he assured be that he was texting the front office to refund my money. On January 11, 2023, an invoice for $400 was sent to me for services at MH Kirby Glen Surgery Center. This is very frustrating, and I feel that I did not receive satisfactory results (corrected vision) from my surgery and now I am getting billed for services that are subpar. I also pulled my Cigna Insurance claims and I see that the surgery center billed Cigna for six (6) anesthesiologists for three surgeries. I do not really understand why two for each procedure in which I was awake and speaking to Dr. Wade during the procedure. Maybe one came and prepped me and then the other one came in and introduced himself and signed the chart, so two charges were submitted? Dr. Wade charged Cigna for three surgeries, which should have only been two bc we went off his colleague’s suggestion and they also billed me another $400 dollars for the replacement surgery. Again, this is so frustrating, and I cannot seem to get a or any response from the MH Kirby Glen Surgery Center and would never, never, never recommended to have any procedure done at this clinic. Thank you. Bobby Davis Update: As of today (2/18/23) I just received another invoice for $400.00

Bobby D Davis.

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Very efficient and professional.

Very efficient and professional.

Goswami, Naintara.

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Thank you

Thank you

Haagen, Michael.

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My first cataract evaluation seemed very rushed. Thus surgery is very important to me and I want to make sure I am making an informed decision.

My first cataract evaluation seemed very rushed. Thus surgery is very important to me and I want to make sure I am making an informed decision.

Williams, Glenda.

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All the staff is very friendly, courteous, helpful and professional. Dr. Allee was kind, friendly, and knowledgeable. He answered my questions. He took time to address any concerns I had.

All the staff is very friendly, courteous, helpful and professional. Dr. Allee was kind, friendly, and knowledgeable. He answered my questions. He took time to address any concerns I had.

Kopps, Carolyn J.

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Everything was good.

Everything was good.

Griffith, Donald L..

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Dr. Wade is easy to talk to and answered all my questions

Dr. Wade is easy to talk to and answered all my questions

Flores, Gabriel.

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Great Dr!!!!!!!

Great Dr!!!!!!!

Davenport, Deborah.

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Service was very concerned with patient comfort and understanding the processes.

Service was very concerned with patient comfort and understanding the processes.

Grieves, Steven.

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My appointment was made weeks ahead and I was supposed to receive a packet with info to complete and bring with me on my first appointment. The packet was in my mailbox the day I got home from my appointment. Fortunately, I had called earlier and an e-mail was sent which I filled out and brought with me. There is so much room and so many people working at Eye Center Of Texas that it surprises me that this was overlooked. Just a thought............

My appointment was made weeks ahead and I was supposed to receive a packet with info to complete and bring with me on my first appointment. The packet was in my mailbox the day I got home from my appointment. Fortunately, I had called earlier and an e-mail was sent which I filled out and brought with me. There is so much room and so many people working at Eye Center Of Texas that it surprises me that this was overlooked. Just a thought............

Stevenson, Oma J.

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Dr Mayo is awesome. The staff at his facility are awesome. He did a wonderful job removing my cataracts and got wonderful care under him. I would recommend him to everyone and all that is associated with him.

Dr Mayo is awesome. The staff at his facility are awesome. He did a wonderful job removing my cataracts and got wonderful care under him. I would recommend him to everyone and all that is associated with him.

Hicks, Deborah.

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they took very good care of me and my problem

they took very good care of me and my problem

Aguirre, Barbara.

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THE ENTIRE STAFF IS FRIENDLY AND PROFESSIONAL.

THE ENTIRE STAFF IS FRIENDLY AND PROFESSIONAL.

Masters, Carolyn.

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I have to say, this was one of the most chaotic doctor offices I have every been to. Reception area was loud. The technician that did my intake/assessment kept the door open and I it was just as chaotic outside that room. I also felt like a bouncing ball going from room to room for tests. That said, I felt that I was treated with respect, everyone was kind and the doctor was great.

I have to say, this was one of the most chaotic doctor offices I have every been to. Reception area was loud. The technician that did my intake/assessment kept the door open and I it was just as chaotic outside that room. I also felt like a bouncing ball going from room to room for tests. That said, I felt that I was treated with respect, everyone was kind and the doctor was great.

Shniderson, Debra.

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GREAT CARE

GREAT CARE

Armer, Sandra.

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Very excellent and professional.

Very excellent and professional.

Benedict, Dorsey L.

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Very efficient

Very efficient

Buenger, Leon.

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Great, knowledgeable and friendly staff. Efficiently run office..

Great, knowledgeable and friendly staff. Efficiently run office..

Campbell, Leona.

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EVERYONE WAS VERY NICE AND CARING

EVERYONE WAS VERY NICE AND CARING

Covey, Raymond M.

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Good contact with office staff and DR. Would always like to speak with surgeon before any surgery.

Good contact with office staff and DR. Would always like to speak with surgeon before any surgery.

Harrison, James.

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I live outside of Tomball. it takes more than an hour to get to their office. It is well worth it! Everyone was informative and kind.

I live outside of Tomball. it takes more than an hour to get to their office. It is well worth it! Everyone was informative and kind.

Klink, Jeam.

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Very supportive staff. Doctors, assistants, etc all take their time and assist you in meeting your needs. A great place to be.

Very supportive staff. Doctors, assistants, etc all take their time and assist you in meeting your needs. A great place to be.

Edmonds, Lisa.

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Referred by optometrist to return for YAG procedure. All was verified and Dr Wade completed the laser procedure. All prelim processes & testing done smoothly and efficiently. Dr. Wade and office staff very efficient and professional.

Referred by optometrist to return for YAG procedure. All was verified and Dr Wade completed the laser procedure. All prelim processes & testing done smoothly and efficiently. Dr. Wade and office staff very efficient and professional.

Wasaff, Barbara J..

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The procedure was very efficient with no issues

The procedure was very efficient with no issues

Davenport, Sharon A.

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They did a very thorough job on my examination. Everyone was really kind. They were very explanatory to me in what to expect and what the procedures were going to be.

They did a very thorough job on my examination. Everyone was really kind. They were very explanatory to me in what to expect and what the procedures were going to be.

Schubert, Lesa D.

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Very caring and professional.

Very caring and professional.

Hoover, Sally.

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They are a well-oiled machine and everything comes with a smile. The technicians, front office staff and rest are friendly and professional. And Dr. Bachman is thorough, takes time to explain things, but more than that has just a great and engaging personality. Overall a great experience. And I’d score it higher than a ten if I could.

They are a well-oiled machine and everything comes with a smile. The technicians, front office staff and rest are friendly and professional. And Dr. Bachman is thorough, takes time to explain things, but more than that has just a great and engaging personality. Overall a great experience. And I’d score it higher than a ten if I could.

Johnson, Mannon A.

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it was good except for the time I had to wait over 45 minutes to see the next person who explained my surgery.

it was good except for the time I had to wait over 45 minutes to see the next person who explained my surgery.

Harris, Brenda.

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Nice staff

Nice staff

Chronister, Donald.

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Today I received courteous, prompt service. Dr p, however, was a little disappointing. Bedside manner just so so. Dr did not explain how my retinas looked , especially after so much laser surgery.

Today I received courteous, prompt service. Dr p, however, was a little disappointing. Bedside manner just so so. Dr did not explain how my retinas looked , especially after so much laser surgery.

Allbritton, Alice.

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All is well.

All is well.

Mcintyre, Kenneth.

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Very patient and professional. Addressed the issue causing the referral. Clear and concise plan for next steps.

Very patient and professional. Addressed the issue causing the referral. Clear and concise plan for next steps.

Wood, Patricia A.

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Thoroughly tested before conclusion. Thank you.

Thoroughly tested before conclusion. Thank you.

Gambino, Jo A.

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As fun as it is to be at the eye doctor! Everyone was great and very professional and knew what they were doing. I had a very good experience!

As fun as it is to be at the eye doctor! Everyone was great and very professional and knew what they were doing. I had a very good experience!

Vance, Michael.

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Great clinic and service provider.

Great clinic and service provider.

Stovall Iii, Guy F.

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Dr Wade and Dr Schulle were very thorough. Great staff.

Dr Wade and Dr Schulle were very thorough. Great staff.

Pastrana, Shirley.

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Explained everything clearly and answered all my questions.

Explained everything clearly and answered all my questions.

Vanscoy, Donna.

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All staff are excellent and professional

All staff are excellent and professional

Berger, Lance.

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Professional, friendly and patient focused

Professional, friendly and patient focused

Townsend, Irene.

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They were very professional. They took me to an exam room. Displayed my eyes. I waited a few minutes. Dr. Mayo did the procedure. He explained what was going to take place. All is ok. I will have the right eyed one in about 2 months. All is well.

They were very professional. They took me to an exam room. Displayed my eyes. I waited a few minutes. Dr. Mayo did the procedure. He explained what was going to take place. All is ok. I will have the right eyed one in about 2 months. All is well.

Taylor, Shirley A.

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I had a hemorrhage at my optic nerve and Dr. Autry was called by my optometrist on Friday which was the day after Thanksgiving. His office and the Eye Center of Texas office was closed but he was able to talk with Dr. Autry who instructed my eye doctor to order a series of bloodwork tests for me to get and arranged for me to come in Monday for an appointment. She had me take a series of tests and went over the results of the bloodwork reports. She was very kind, explained everything in easy to understand terms and set up additional appointments for a recheck on the hemorrhage. I have used Eye Center of Texas for the last 14 years to help with various eye issues and they are always there to take care of whatever issues come up with my eyes. They are prompt, attentive, caring, reassuring and give excellent care.

I had a hemorrhage at my optic nerve and Dr. Autry was called by my optometrist on Friday which was the day after Thanksgiving. His office and the Eye Center of Texas office was closed but he was able to talk with Dr. Autry who instructed my eye doctor to order a series of bloodwork tests for me to get and arranged for me to come in Monday for an appointment. She had me take a series of tests and went over the results of the bloodwork reports. She was very kind, explained everything in easy to understand terms and set up additional appointments for a recheck on the hemorrhage. I have used Eye Center of Texas for the last 14 years to help with various eye issues and they are always there to take care of whatever issues come up with my eyes. They are prompt, attentive, caring, reassuring and give excellent care.

Malone, Beverly Diane.

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Great experience - even though I did not have an appointment, this office was able to fit me in.

Great experience - even though I did not have an appointment, this office was able to fit me in.

Rossi, Michael.

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I AM IN MY 70'S AND HAVE HAD TO WEAR GLASSES NEARLY ALL MY LIFE AND I CAN TRUTHFULLY SAY THAT DR. AUTRY IS THE MOST KNOWLEDGEABLE EYE DR. I HAVE BEEN TO AND THAT INCLUDES THE SPECIALIST THAT I HAVE SEEN. SHE IS VERY UP TO DATE AND HAS A EXCELLENT VARIED KNOWLEDGE ABOUT THE EYES AND HOW THE VARY DIFFERENT DISEASES AFFECT THEM. THE OFFICE STAFF IS VERY PROFESSIONAL,HELPFUL,KNOWLEDGEABLE AND COURTEOUS. THE FACILITY IS VERY CLEAN AND UP TO DATE. I HIGHLY RECCOMEND DR. AUTRY AND THE EYE ASSOCIATES.

I AM IN MY 70'S AND HAVE HAD TO WEAR GLASSES NEARLY ALL MY LIFE AND I CAN TRUTHFULLY SAY THAT DR. AUTRY IS THE MOST KNOWLEDGEABLE EYE DR. I HAVE BEEN TO AND THAT INCLUDES THE SPECIALIST THAT I HAVE SEEN. SHE IS VERY UP TO DATE AND HAS A EXCELLENT VARIED KNOWLEDGE ABOUT THE EYES AND HOW THE VARY DIFFERENT DISEASES AFFECT THEM. THE OFFICE STAFF IS VERY PROFESSIONAL,HELPFUL,KNOWLEDGEABLE AND COURTEOUS. THE FACILITY IS VERY CLEAN AND UP TO DATE. I HIGHLY RECCOMEND DR. AUTRY AND THE EYE ASSOCIATES.

Foller, Dorothy.

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Caring folks with good explanation of treatment options.

Caring folks with good explanation of treatment options.

Brumbaugh, Steven.

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wonderful, very confident with what she advised me. so glad I her h 2nd opinion!!!

wonderful, very confident with what she advised me. so glad I her h 2nd opinion!!!

Mitchell, Rena.

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The members of the team that I worked with were all professionals, very kind and knew their part of a well-defined operation.

The members of the team that I worked with were all professionals, very kind and knew their part of a well-defined operation.

Orlando, Ronald.

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A busy business with a lot of customers that flows well and has really smart, expert professionals providing services. Really impressive.

A busy business with a lot of customers that flows well and has really smart, expert professionals providing services. Really impressive.

Laflin, George C.

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I came in as an emergency due to a suspected detached retina. They fit me in, confirmed my suspicion and sent me to a specialist to fix the problem in no time. Dr. Allee is a great doctor. I have been seeing him for years for glaucoma. He and the other doctors at his office are great. I recommend them highly!

I came in as an emergency due to a suspected detached retina. They fit me in, confirmed my suspicion and sent me to a specialist to fix the problem in no time. Dr. Allee is a great doctor. I have been seeing him for years for glaucoma. He and the other doctors at his office are great. I recommend them highly!

Cusack, Thomas.

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Everyone who I came in contact with was very professional and I felt safe, and my best interest was of importance. An amazing assembly of professional staff from the front desk to the checkout and everyone in between.

Everyone who I came in contact with was very professional and I felt safe, and my best interest was of importance. An amazing assembly of professional staff from the front desk to the checkout and everyone in between.

Rainey, Clark.

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I really liked that you send the folder with the needed paperwork to your patients to fill out at home and shorten the sitting in the common area to do it there. It also has information on what will be happening at your visit. Very informative for those that will take the time to read it. The visit itself went very smoothly, for the amount of people that had appointments. Sometimes there were short waits in between getting into rooms for different machines, but this is a Dr. Office. Expect some wait times, or wait for a day that you don't have anything else of importance on your schedule.

I really liked that you send the folder with the needed paperwork to your patients to fill out at home and shorten the sitting in the common area to do it there. It also has information on what will be happening at your visit. Very informative for those that will take the time to read it. The visit itself went very smoothly, for the amount of people that had appointments. Sometimes there were short waits in between getting into rooms for different machines, but this is a Dr. Office. Expect some wait times, or wait for a day that you don't have anything else of importance on your schedule.

Griffiths, Donna.

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Very professional, informative and helpful.

Very professional, informative and helpful.

Cason, Elizabeth.

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Professional service

Professional service

Nguyen, Lani.

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Very efficient

Very efficient

Kaden, Linda.

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Friendly and professional staff, wouldn’t go anywhere else.

Friendly and professional staff, wouldn’t go anywhere else.

Kennett, Kevin.

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Great customer service and the tests I received was well needed

Great customer service and the tests I received was well needed

Clark, Ruthie.

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I have a feeling

I have a feeling

Taylor, Ernestina.

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Everyone was very helpful & kind from checkin to checkout. Dr Mayo is excellent as per his info on your website.

Everyone was very helpful & kind from checkin to checkout. Dr Mayo is excellent as per his info on your website.

Stovall, Ella R..

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Dr Wade is an outstanding doctor. He has an excellent bedside manner. I was extremely impressed with his level of care. He made sure I understood all of the information he gave me regarding my needed procedure.

Dr Wade is an outstanding doctor. He has an excellent bedside manner. I was extremely impressed with his level of care. He made sure I understood all of the information he gave me regarding my needed procedure.

Barazi, Mike.

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I was extremely happy with Dr. Jill Autry. She took her time to make sure I understood all things pertaining to my procedure. I will definitely recommend her to my friends and family.

I was extremely happy with Dr. Jill Autry. She took her time to make sure I understood all things pertaining to my procedure. I will definitely recommend her to my friends and family.

Barazi, Mike.

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Very thorough and friendly. Helped me feel at ease.

Very thorough and friendly. Helped me feel at ease.

Thayne, Lucene.

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October 19, 2022 notes: $5,000 00 surgery for both eyes paid. On 24 hours and one week follow up, patient stated vision was not clean Referred to Dr. Wade and he schedule a replacement lens surgery. Did the replacement surgery which did not improve the vision. Had to go to the doctor for a 24-hour follow-up and voiced the severe pain. Before going in for the 24 hour follow up, patient called the emergency number and got a recording and when the patient was able to contact someone on the following day, the patient was told that he could come in at 9 am which the patient already had a 10 am one day follow up scheduled. The ophthalmologist evaluating g the patient at 10:00 o’clock, determined the pain was caused by a corneal abrasion. Contact lens was put in and antibiotics were prescribed for the patient. Today (10/19/2022) eye still swollen, hurts and erythematous. Still cannot see clearly out of OS (blurry vision). Told by Dr. Wade when he evaluated me a couple of follow-up visits that they would remove the original lens and replace it with another lens (pd $1000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it ( when I checked in for mt replacement surgery) she said that someone other than her would take care of it. Received a $400 invoice from the surgery clinic. I called and explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. This is very frustrating, and I feel that I did not receive a satisfactory results from my surgery and now I am getting billed for services that are subpar. Sorry that I feel this way but I was expected a different outcome. Thank you.

October 19, 2022 notes: $5,000 00 surgery for both eyes paid. On 24 hours and one week follow up, patient stated vision was not clean Referred to Dr. Wade and he schedule a replacement lens surgery. Did the replacement surgery which did not improve the vision. Had to go to the doctor for a 24-hour follow-up and voiced the severe pain. Before going in for the 24 hour follow up, patient called the emergency number and got a recording and when the patient was able to contact someone on the following day, the patient was told that he could come in at 9 am which the patient already had a 10 am one day follow up scheduled. The ophthalmologist evaluating g the patient at 10:00 o’clock, determined the pain was caused by a corneal abrasion. Contact lens was put in and antibiotics were prescribed for the patient. Today (10/19/2022) eye still swollen, hurts and erythematous. Still cannot see clearly out of OS (blurry vision). Told by Dr. Wade when he evaluated me a couple of follow-up visits that they would remove the original lens and replace it with another lens (pd $1000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it ( when I checked in for mt replacement surgery) she said that someone other than her would take care of it. Received a $400 invoice from the surgery clinic. I called and explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. This is very frustrating, and I feel that I did not receive a satisfactory results from my surgery and now I am getting billed for services that are subpar. Sorry that I feel this way but I was expected a different outcome. Thank you.

Bobby D Davis.

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Dr Mayo and the 2 technicians who checked my eyes out all did a great job

Dr Mayo and the 2 technicians who checked my eyes out all did a great job

Clarke, James.

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Kind, knowledgeable staff and I do so appreciate Dr. Mayo taking the time to talk to me during the consultation

Kind, knowledgeable staff and I do so appreciate Dr. Mayo taking the time to talk to me during the consultation

Parrott, Phyllis.

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Better than I expected

Better than I expected

Coates, Gail.

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Dr. Bachman was great! She was very thorough and detailed. I'm still having problems with my eye sight in my right eye and she said it will get better and I trust her judgment it will. She was very personable throughout the entire examination having great personality! Sincerely, Daryl Maune

Dr. Bachman was great! She was very thorough and detailed. I'm still having problems with my eye sight in my right eye and she said it will get better and I trust her judgment it will. She was very personable throughout the entire examination having great personality! Sincerely, Daryl Maune

Maune, Daryl.

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Good results. Long wait time.

Good results. Long wait time.

Farmer, John.

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Wry thourogh

Wry thourogh

Jolly, Burnard.

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Had cataract surgeries here and returned for laser clearing.

Had cataract surgeries here and returned for laser clearing.

West, Sandra.

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It was very good. Everyone was nice. I enjoyed it.

It was very good. Everyone was nice. I enjoyed it.

Riley, John.

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Everyone was helpful, and informative. I felt very prepared for surgery and recovery. They guided me through testing in a very well informed, patient manner. I felt as though Everyone truly cared, all while receiving the most up to date and advanced medical care. Thank you.

Everyone was helpful, and informative. I felt very prepared for surgery and recovery. They guided me through testing in a very well informed, patient manner. I felt as though Everyone truly cared, all while receiving the most up to date and advanced medical care. Thank you.

Carroll, Ceceila.

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Very professional and caring

Very professional and caring

Pettye, Judith.

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I will have surgery in the month of November. I am looking forward to it. I will update after the surgery. I am very impressed with Dr. Autry.

I will have surgery in the month of November. I am looking forward to it. I will update after the surgery. I am very impressed with Dr. Autry.

Arnold, Orlander.

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Amazing visit - Doctor on call was very knowledgeable and helpful - got in right away for eye issue that cropped up Previous evening - excellent visit - Thank you Dr. Tan

Amazing visit - Doctor on call was very knowledgeable and helpful - got in right away for eye issue that cropped up Previous evening - excellent visit - Thank you Dr. Tan

Ramakrishnan, Jayant.

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First visit for evaluation. All went well

First visit for evaluation. All went well

Smith, Kathryn.

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Like the details of the procedure and the explanations provided

Like the details of the procedure and the explanations provided

Nkwocha, Hyacienth.

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The appointment was exactly as they explained it and I had the paperwork that was sent to me completed.

The appointment was exactly as they explained it and I had the paperwork that was sent to me completed.

Mccracken, Melissa A.

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Everyone there is polite and diligent in their jobs. It is a very efficient office concerned with your care and knowledge of what is going on.

Everyone there is polite and diligent in their jobs. It is a very efficient office concerned with your care and knowledge of what is going on.

West, Bonnie.

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She was very good

She was very good

Khan, Dam.

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Everyone was very nice and through. The only slightly negative part was the long wait between the different exams. My appointment was for 2:15 and I left after 5:00. However, I am satisfied with The Eye Center. I will have Cataract surgery soon, and am looking forward to better sight.

Everyone was very nice and through. The only slightly negative part was the long wait between the different exams. My appointment was for 2:15 and I left after 5:00. However, I am satisfied with The Eye Center. I will have Cataract surgery soon, and am looking forward to better sight.

Benoit, Margie.

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Hard to have appoiments.

Hard to have appoiments.

Phan, Vicky.

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Great service from start to finish, wish I would have done this 3 years ago.

Great service from start to finish, wish I would have done this 3 years ago.

Hanks, Paul.

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Wow what a great visit! The folks at the Eye Center of Texas exceeded all expectations. From start to finish it was a very comprehensive, professional and pleasant experience. Both Dr Mayo and Dr Schulle took all the time I needed to answer my many questions and to put me at ease about my lens selection options and the cataract surgery itself. Before going to the Eye Center of Texas I had been to two other eye surgeons from recognized Houston practices that left me with more fear and uncertainty about having a successful outcome. But that was not the case with Dr Mayo and Dr Schulle. They took the time to do an extensive examination and to truly understand my lifestyle and what I was hoping to achieve through cataract surgery. Dr Mayo, the surgeon, and Dr Schulle the OD, shared many of their patient experiences and went into great detail about the pros and cons of the available lens that they offer, and that they don't offer. It felt more like a chat than a doctor's visit. They make a great team. Cataract surgery is a very big deal. My advice is take the time to do some research, understand what it is you are expecting then save yourself a bunch of time and frustration by going directly to See Dr Mayo and Dr Schulle at the Texas Eye Center!!! I couldn't be any happier. (I'd give them 6 stars if I could.)

Wow what a great visit! The folks at the Eye Center of Texas exceeded all expectations. From start to finish it was a very comprehensive, professional and pleasant experience. Both Dr Mayo and Dr Schulle took all the time I needed to answer my many questions and to put me at ease about my lens selection options and the cataract surgery itself. Before going to the Eye Center of Texas I had been to two other eye surgeons from recognized Houston practices that left me with more fear and uncertainty about having a successful outcome. But that was not the case with Dr Mayo and Dr Schulle. They took the time to do an extensive examination and to truly understand my lifestyle and what I was hoping to achieve through cataract surgery. Dr Mayo, the surgeon, and Dr Schulle the OD, shared many of their patient experiences and went into great detail about the pros and cons of the available lens that they offer, and that they don't offer. It felt more like a chat than a doctor's visit. They make a great team. Cataract surgery is a very big deal. My advice is take the time to do some research, understand what it is you are expecting then save yourself a bunch of time and frustration by going directly to See Dr Mayo and Dr Schulle at the Texas Eye Center!!! I couldn't be any happier. (I'd give them 6 stars if I could.)

Sylvester, Timothy E.

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Friendly staff. Procedure was fast and easy. Should have done it years ago!!!!

Friendly staff. Procedure was fast and easy. Should have done it years ago!!!!

Reyna, Nidia.

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Every part of this procedure was great. Only complaint I have - laying in pre-op and listening to cell phones ring, conversations etc. that the patients around me were having. I thought we were not allowed devices in pre-op and we were suppose to be relaxing to prepare for surgery.

Every part of this procedure was great. Only complaint I have - laying in pre-op and listening to cell phones ring, conversations etc. that the patients around me were having. I thought we were not allowed devices in pre-op and we were suppose to be relaxing to prepare for surgery.

Cullum, Dorothy Kay.

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Explained my condition extremely well and my options that were available.

Explained my condition extremely well and my options that were available.

Mccrimmon, Evelyn.

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Explained my options and problems.

Explained my options and problems.

Floyd, Ricky.

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After care appointment scheduling has been difficult. The front desk line is not easy to reach, on hold for long periods of time and the phone drops calls. My paperwork says I can do all my follow up appointments with my eye doctor, yet I was forced to make my 3-5 day post-op follow up appointment at the Eye Center of Texas (which is a far drive for me), when my paperwork says I can do it with my local eye doctor. Overall confused and I don't want my lifetime guarantee questioned because I didn't do my follow up's where I'm supposed to. I think I had an appointment today (9/21/22) but I did not receive a phone call or email confirming the 3-5 post-op appointment, so I think I've missed it. I tried calling three times with hang-ups each time. Finally got ahold of someone at 10AM, and they were unenthusiastic and cold; they said they forwarded my inquiry to a counselor and they will reach out to me regarding if I had my 3-5 post-op follow up appointment today (which if I did, I missed it). Not pleased. Can't wait to go back to my local eye doctor, where I have my 3-5 post-op appointment scheduled for this coming Friday....

After care appointment scheduling has been difficult. The front desk line is not easy to reach, on hold for long periods of time and the phone drops calls. My paperwork says I can do all my follow up appointments with my eye doctor, yet I was forced to make my 3-5 day post-op follow up appointment at the Eye Center of Texas (which is a far drive for me), when my paperwork says I can do it with my local eye doctor. Overall confused and I don't want my lifetime guarantee questioned because I didn't do my follow up's where I'm supposed to. I think I had an appointment today (9/21/22) but I did not receive a phone call or email confirming the 3-5 post-op appointment, so I think I've missed it. I tried calling three times with hang-ups each time. Finally got ahold of someone at 10AM, and they were unenthusiastic and cold; they said they forwarded my inquiry to a counselor and they will reach out to me regarding if I had my 3-5 post-op follow up appointment today (which if I did, I missed it). Not pleased. Can't wait to go back to my local eye doctor, where I have my 3-5 post-op appointment scheduled for this coming Friday....

Ottosen, Kathryn E.

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It was a bit long process. The lead receptionist can use a but more patience with her peers and less chit chat to take care of patients. Once we went back k the nurses and doctors were amazing!

It was a bit long process. The lead receptionist can use a but more patience with her peers and less chit chat to take care of patients. Once we went back k the nurses and doctors were amazing!

Guzman, Evangelina A.

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Holly, John.

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Very pleased with the care and service’s provided

Very pleased with the care and service’s provided

Ashlock, Robert J.

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Great staff and very friendly!!

Great staff and very friendly!!

Inabinet, Steven.

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While I appreciate the care given for a retinal tear, the fact that I have to pay over $100 for an office visit simply because your staff is going to dilate my eye for a simple follow up care visit...that is going to take more time waiting in the waiting room than looking at my eye is wrong. I've had lasik and cataract surgery (at another provider) and never had to pay for a simple follow up visit (it was included as part of the overall cost). Not only will I not be returning, PLEASE fix your non-stop talking voice recording that you use while people are on hold...it has major static & is painful to listen to...and has been that way for months. I am unable to choose "other" as a category. I would have preferred to send a simple email (as I solely want to get my frustration off my chest) but you don't have one. PLEASE DO NOT POST THIS ON TESTIMONIALS.

While I appreciate the care given for a retinal tear, the fact that I have to pay over $100 for an office visit simply because your staff is going to dilate my eye for a simple follow up care visit...that is going to take more time waiting in the waiting room than looking at my eye is wrong. I've had lasik and cataract surgery (at another provider) and never had to pay for a simple follow up visit (it was included as part of the overall cost). Not only will I not be returning, PLEASE fix your non-stop talking voice recording that you use while people are on hold...it has major static & is painful to listen to...and has been that way for months. I am unable to choose "other" as a category. I would have preferred to send a simple email (as I solely want to get my frustration off my chest) but you don't have one. PLEASE DO NOT POST THIS ON TESTIMONIALS.

Deena Beasley.

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The staff and doctor were very thorough and answered all of my questions. Everything was explained to me in great detail and I did not feel rushed to leave their office.

The staff and doctor were very thorough and answered all of my questions. Everything was explained to me in great detail and I did not feel rushed to leave their office.

Smith, William.

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Dr Autry and her staff Brenda and Candace were great. Front desk was very helpful

Dr Autry and her staff Brenda and Candace were great. Front desk was very helpful

Johnson, Mary Patricia.

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Great Service

Great Service

Flores, Rito.

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Very pleased with all of the staff.

Very pleased with all of the staff.

Johnson, Joseph.

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My appointment went as expected. I had an Epi-Peel procedure about a month ago to address a corneal dystrophy condition so today's appointment was to prepare for a future cataract procedure for my left eye. I had several measurements taken and was presented with two options for the cataract surgery along with the estimated costs for each option. I am opting for the conventional cataract surgery but I do have one question: Are there any choices for the type of lens that will be inserted during the conventional cataract surgery? There was information provided about three different lens that could be inserted during surgery but I'm not clear if those lens options pertained only to the laser surgery option and not to the conventional surgery option. The bottom line is that I was treated in a professional manner which any patient should expect.

My appointment went as expected. I had an Epi-Peel procedure about a month ago to address a corneal dystrophy condition so today's appointment was to prepare for a future cataract procedure for my left eye. I had several measurements taken and was presented with two options for the cataract surgery along with the estimated costs for each option. I am opting for the conventional cataract surgery but I do have one question: Are there any choices for the type of lens that will be inserted during the conventional cataract surgery? There was information provided about three different lens that could be inserted during surgery but I'm not clear if those lens options pertained only to the laser surgery option and not to the conventional surgery option. The bottom line is that I was treated in a professional manner which any patient should expect.

Sacks, Peter.

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Great staff Great Doctors They took the time to Communicate what they we're doing. Front desk Handled paperwork quickly and efficiently. Satisfactory experience.

Great staff Great Doctors They took the time to Communicate what they we're doing. Front desk Handled paperwork quickly and efficiently. Satisfactory experience.

Carswell, David.

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Very knowledgeable and highly qualified

Very knowledgeable and highly qualified

Gonzalez, Luis.

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Always been very thorough. Love being to see

Always been very thorough. Love being to see

Drouin, Deborah.

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Dr. Mayo corrected my eye problem with one visit that three other doctors couldn’t do in two years. Thank you Dr Mayo and associates!

Dr. Mayo corrected my eye problem with one visit that three other doctors couldn’t do in two years. Thank you Dr Mayo and associates!

Bates, Faye.

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Very thorough.

Very thorough.

Westcott, Barbara L.

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Overall experience was good only issue was the packet with health history arrived 4 days after my appointment there. Overall good

Overall experience was good only issue was the packet with health history arrived 4 days after my appointment there. Overall good

Spellman, Robert.

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Very professional, and informative...

Very professional, and informative...

Miller, Linda.

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Very informative, professional and kind. Nice experience for my first visit.

Very informative, professional and kind. Nice experience for my first visit.

Craig, Robert.

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Very professional

Very professional

Roeling, Debra A.

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All the staff were courteous and friendly and tried to make me comfortable. The doctors were able to explain clearly to me the results of the tests and what follow up was needed. I was very happy with my experience there.

All the staff were courteous and friendly and tried to make me comfortable. The doctors were able to explain clearly to me the results of the tests and what follow up was needed. I was very happy with my experience there.

Krishnan, Rama.

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NA

NA

Whitfield, Patsy.

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Great, friendly and knowledgeable. You are 100!

Great, friendly and knowledgeable. You are 100!

Ingle, William.

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Great, friendly and knowledgeable. You are 100!

Great, friendly and knowledgeable. You are 100!

Ingle, William.

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Knowledgeable and friendly

Knowledgeable and friendly

Aikman, John.

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I was treated with quality care, the staff were patient with me and helped answer and ease all my concerns.

I was treated with quality care, the staff were patient with me and helped answer and ease all my concerns.

Escareno, Lydia.

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I was treated with quality care, the staff were patient with me and helped answer and ease all my concerns.

I was treated with quality care, the staff were patient with me and helped answer and ease all my concerns.

Escareno, Lydia.

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I was vvery pleased with all aspects of my visit.

I was vvery pleased with all aspects of my visit.

Martin Jr, Lawrence W.

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Very happy with the doctor and courteous staff

Very happy with the doctor and courteous staff

Abrego, Maria.

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Have been here for appointments they are very professional. All my experiences have been good. Had cataracts surgery also and lenses put in my eyes also had laser on my eyes before putting in my lenses.

Have been here for appointments they are very professional. All my experiences have been good. Had cataracts surgery also and lenses put in my eyes also had laser on my eyes before putting in my lenses.

Rodriguez, Rhonda.

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Great Service

Great Service

Flores, Rito.

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Great overall experience with Dr Mayo and his knowledgeable staff. Treated me with great care.

Great overall experience with Dr Mayo and his knowledgeable staff. Treated me with great care.

Garcia, Maxwell.

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None

None

Leach, Roger.

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None

None

Leach, Roger.

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Very thorough exam, Everyone was extremely nice!

Very thorough exam, Everyone was extremely nice!

Sato, Sigrid.

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I am very pleased with how professional Dr. Allee was in conducting the exam and explaining the procedure.

I am very pleased with how professional Dr. Allee was in conducting the exam and explaining the procedure.

Parker, Sandra.

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n/a

n/a

Leach, Roger.

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n/a

n/a

Leach, Roger.

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n/a

n/a

Leach, Roger.

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all the staff is informative about what they are doing. Always answer all my questions.

all the staff is informative about what they are doing. Always answer all my questions.

Rodriguez, Rhonda.

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Great Service

Great Service

Flores, Rito.

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Great Service

Great Service

Flores, Rito.

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Great Service

Great Service

Flores, Rito.

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Dr. Chris was professional, very knowledgeable, kind, patient and friendly. He made me very comfortable and relaxed. He really took the time to make sure that I understood everything that was going on and made a future plan that I can understand. I would recommend him to everyone!

Dr. Chris was professional, very knowledgeable, kind, patient and friendly. He made me very comfortable and relaxed. He really took the time to make sure that I understood everything that was going on and made a future plan that I can understand. I would recommend him to everyone!

Russo, Colleen.

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Everyone that worked with me was very pleasant … the appointment went smoothly and didn’t take the entire 3 hours that I was prepared for …. I was very comfortable with Dr. Bachman and she was very thorough !

Everyone that worked with me was very pleasant … the appointment went smoothly and didn’t take the entire 3 hours that I was prepared for …. I was very comfortable with Dr. Bachman and she was very thorough !

Marshall, Elaine.

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Everyone that worked with me was very pleasant …. The appointment went smoothly and didn’t take the 3 hours that I was prepared for .

Everyone that worked with me was very pleasant …. The appointment went smoothly and didn’t take the 3 hours that I was prepared for .

Marshall, Elaine.

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Amazing job

Amazing job

Jones, Lakeisha.

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Had a very successful cataract surgery.

Had a very successful cataract surgery.

Conard, Denise A.

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Dr. Amanda Bachman is very helpful and informative.

Dr. Amanda Bachman is very helpful and informative.

Keck, Carolyn J.

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I felt very comfortable with the doctor as she explained all of the options that I had on the table for my procedure

I felt very comfortable with the doctor as she explained all of the options that I had on the table for my procedure

Davis, Marlow.

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Great staff and doctor

Great staff and doctor

Mcgee, Debbie.

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Very professional and courteous

Very professional and courteous

Ball, Mary Ann.

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Good

Good

Henehan Jr, Edward.

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She was a very professional doctor and I would recommend anyone that needs a professional service to go see her

She was a very professional doctor and I would recommend anyone that needs a professional service to go see her

Davis, Marlow.

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Staff was friendly! Doctor was very knowledgeable and helpful

Staff was friendly! Doctor was very knowledgeable and helpful

Mcgee, Debbie.

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Called and got into your office right away. Had surgery already scheduled but something changed and worried my wife and I. Called they and they saw me the very next Ed morning and did all kinds of test.

Called and got into your office right away. Had surgery already scheduled but something changed and worried my wife and I. Called they and they saw me the very next Ed morning and did all kinds of test.

Boyd, Carl.

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I was impressed with the care and the amount of tests I was given.

I was impressed with the care and the amount of tests I was given.

Gottesfeld, Arlene.

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Everything about my experience was a 10. The doctors, the nurses, and all of the support staff were extremely professional and very courteous and everything went exactly as planned and discussed.

Everything about my experience was a 10. The doctors, the nurses, and all of the support staff were extremely professional and very courteous and everything went exactly as planned and discussed.

Stagner, Michael.

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.

.

Aikman, John.

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Dr Alee provides excellent patient care. He displays genuine concern for his patient

Dr Alee provides excellent patient care. He displays genuine concern for his patient

Freeman, Tyrone G.

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always knowledgeable and helpful

always knowledgeable and helpful

Laidig, Larry.

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Thank you so much Dr.Autry.

Thank you so much Dr.Autry.

Benitez, Lydia.

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Very professional and caring.

Very professional and caring.

Boren, Steven.

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Very professional and caring.

Very professional and caring.

Boren, Steven.

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Excellent services provided to me by true professionals. Dr. Autrey is superb. Extremely knowledgeable and very caring. Highly recommendable!

Excellent services provided to me by true professionals. Dr. Autrey is superb. Extremely knowledgeable and very caring. Highly recommendable!

Korenek, Jody.

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Very professional and answered questions

Very professional and answered questions

Zaczek, John.

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Staff was extremely helpful and friendly.

Staff was extremely helpful and friendly.

Aikman, John.

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I wanted to thank Dr Ahmed and his Team. Including everyone at the Conroe TX office for their outstanding expertise , their thoroughness , willingness to answer patient questions & my successful cataract surgery outcome . U R the Best !

I wanted to thank Dr Ahmed and his Team. Including everyone at the Conroe TX office for their outstanding expertise , their thoroughness , willingness to answer patient questions & my successful cataract surgery outcome . U R the Best !

Elyse McCoy.

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Dr Jill Autry was awesome. She explained all of her concerns during my visit. She also answered all of my questions. Dr Autry was very professional, concerned and honest about my evaluation. Very trustworthy and highly recommend.

Dr Jill Autry was awesome. She explained all of her concerns during my visit. She also answered all of my questions. Dr Autry was very professional, concerned and honest about my evaluation. Very trustworthy and highly recommend.

Hall, Herbert.

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Staff was extremely friendly and knowledgeable.

Staff was extremely friendly and knowledgeable.

Aikman, John.

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everyone worked together to make this visit move along in a timely fashion. My questions were answered and I was told how soon I would be contacted about scheduling and price of each option.

everyone worked together to make this visit move along in a timely fashion. My questions were answered and I was told how soon I would be contacted about scheduling and price of each option.

Paxton, Annabelle.

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Everyone was very friendly and courteous and the doctor explained everything in detail and answered my questions

Everyone was very friendly and courteous and the doctor explained everything in detail and answered my questions

Tello, Delia R.

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Can't answer any of your survey questions at this time. I'm still waiting for my appointment date and time.

Can't answer any of your survey questions at this time. I'm still waiting for my appointment date and time.

Tuttle, Julia M.

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Made. Hurley is very impressive. She is extremely knowledgeable and communicates so clearly. Also, she appears to be a very compassionate doctor. Highly recommendable!

Made. Hurley is very impressive. She is extremely knowledgeable and communicates so clearly. Also, she appears to be a very compassionate doctor. Highly recommendable!

Korenek, Jody.

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Really easy to get done. All personnel was awesome and the procedure was painless.

Really easy to get done. All personnel was awesome and the procedure was painless.

Mendez, Judith.

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They are very thorough and very nice

They are very thorough and very nice

White, Travis.

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Excellent care

Excellent care

Go, Lucy U.

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Will be referring family and friends. I have had the upmost experience with Doctor and staff. Very encouraging to get the best high quality care.

Will be referring family and friends. I have had the upmost experience with Doctor and staff. Very encouraging to get the best high quality care.

Rosas, Elizabeth.

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EXCElLLENT CARE

EXCElLLENT CARE

Go, Lucy U.

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Excellent

Excellent

Go, Lucy U.

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Tests were performed by many professionals. They were all very kind and courteous. The only downside was that I spent a lot of time waiting.

Tests were performed by many professionals. They were all very kind and courteous. The only downside was that I spent a lot of time waiting.

Runyon, Neil.

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Dr Autry was excellent. She answered my questions. Discussed options. I would highly recommend her to anyone

Dr Autry was excellent. She answered my questions. Discussed options. I would highly recommend her to anyone

Vanbiber, Russell.

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Very professional and timely for set appt

Very professional and timely for set appt

Massingill, Linda K.

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Very good and informative. May me feel better about what issues are with eyes.

Very good and informative. May me feel better about what issues are with eyes.

Gunn, Jay.

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45 minutes past appointment time, dilated eyes, didn't know it was a possibility, had to drive home

45 minutes past appointment time, dilated eyes, didn't know it was a possibility, had to drive home

Lottman, Dean.

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45 minutes past appointment time, dilated eyes, didn't know it was a possibility, had to drive home

45 minutes past appointment time, dilated eyes, didn't know it was a possibility, had to drive home

Lottman, Dean.

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Doing better than the times before, no blunders today from the staff.

Doing better than the times before, no blunders today from the staff.

Dies, Kirby.

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Doing better than the times before, no blunders today from the staff.

Doing better than the times before, no blunders today from the staff.

Dies, Kirby.

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Testing for glaucoma went smoothly. Everyone in the office is very helpful.

Testing for glaucoma went smoothly. Everyone in the office is very helpful.

Bradley, April.

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Excellent care

Excellent care

Casavecchia, Dorinda.

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This is based on my initial consultation the cataract surgery havent been done as of yet .very welcoming,professional in explaining the process

This is based on my initial consultation the cataract surgery havent been done as of yet .very welcoming,professional in explaining the process

Jones, Lorene.

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Came in early for my appointment but was delayed at least 45 mins after appointment time due to insurance and waiting. Spoke with the supervisor with good hair, Micheal, and he took care of me instantly. He treated me like he’s known me before and turned a bad experience amazing. He is sincere and was raised right! Dr. Rosner did my initial consult and was very thorough. A good wait time for Dr. Wade after but he is an amazing doctor and has the experience.

Came in early for my appointment but was delayed at least 45 mins after appointment time due to insurance and waiting. Spoke with the supervisor with good hair, Micheal, and he took care of me instantly. He treated me like he’s known me before and turned a bad experience amazing. He is sincere and was raised right! Dr. Rosner did my initial consult and was very thorough. A good wait time for Dr. Wade after but he is an amazing doctor and has the experience.

Terri E.

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Very thorough exam. The staff was great. Friendly, kind and informative.

Very thorough exam. The staff was great. Friendly, kind and informative.

Ewing, Lisa.

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I was given all the information i requested and the personnel were professional.

I was given all the information i requested and the personnel were professional.

Flores, Gabriel.

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I was seen for an appointment to complete evaluation for cataract surgery on my left eye. Dr Bachman is one of the eye centers Optomitrist. She was very informative and answered all my questions. I recommend her highly.

I was seen for an appointment to complete evaluation for cataract surgery on my left eye. Dr Bachman is one of the eye centers Optomitrist. She was very informative and answered all my questions. I recommend her highly.

Foutz, Claudia.

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My First Visit Time With The Doctor Was Excellent!

My First Visit Time With The Doctor Was Excellent!

Coleman, Jewell A.

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Very nice nice and friendly place. Everyone explained step by step procedures. To where I understood everything.

Very nice nice and friendly place. Everyone explained step by step procedures. To where I understood everything.

Vargas, Edaena A.

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All employees are courteous, friendly, and professional. They show care in ensuring that you are having the best possible experience.

All employees are courteous, friendly, and professional. They show care in ensuring that you are having the best possible experience.

Marek, Joe P.

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Dr Autry is informative, precise and efficient. Felt very confident with her evaluation. Excellent staff. Negatives would be extreme wait time on phone repeatedly on different days and office wait front and back, waiting for a room.

Dr Autry is informative, precise and efficient. Felt very confident with her evaluation. Excellent staff. Negatives would be extreme wait time on phone repeatedly on different days and office wait front and back, waiting for a room.

Fulcher, Betty Gail.

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The phone system is horrible. I was on hold 40 minutes before someone answered. I had called about 5x and left a message too. Once I got an appt. staff were friendly and professional. Love the Asian doctor so sweet and funny. I didn’t see her profile listed.

The phone system is horrible. I was on hold 40 minutes before someone answered. I had called about 5x and left a message too. Once I got an appt. staff were friendly and professional. Love the Asian doctor so sweet and funny. I didn’t see her profile listed.

R Caldwell.

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The only issue I had was locating the building . Everything else was very good

The only issue I had was locating the building . Everything else was very good

Newlin, Robert.

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Amanda was right on the spot. I felt comfortable. I will be back in my yearly eye exam ..thx

Amanda was right on the spot. I felt comfortable. I will be back in my yearly eye exam ..thx

Wajda, Nita Lynn.

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Very pleasant experience. I admit I had issues locating the office as the building faces a different street than the address given. Waze didn't know where to send me haha

Very pleasant experience. I admit I had issues locating the office as the building faces a different street than the address given. Waze didn't know where to send me haha

Newlin, Robert.

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Dr. Mayo took the time to thoroughly explain my treatment options and the lifestyle impacts of each option. The staff explained the tests and the process.

Dr. Mayo took the time to thoroughly explain my treatment options and the lifestyle impacts of each option. The staff explained the tests and the process.

Traylor, David.

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Friendly personnel and professionalism

Friendly personnel and professionalism

Ash, James C.

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My recommendation is based on only my initial consultation, and the cataract surgery I need is still more than a month away. Each of the clinical personnel I interacted with were welcoming, professional, and genuinely interested in explaining the process.

My recommendation is based on only my initial consultation, and the cataract surgery I need is still more than a month away. Each of the clinical personnel I interacted with were welcoming, professional, and genuinely interested in explaining the process.

Low III, Andrew.

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The staff and doctor were friendly and informative.

The staff and doctor were friendly and informative.

Guidry, Shannon.

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Everyone was very courteous and professional. They explained every step fully.

Everyone was very courteous and professional. They explained every step fully.

Wilson, Myra.

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Perfect

Perfect

Del Consuelo Morales, Maria.

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Staff very knowledgeable and friendly. Put me at my ease. It was great to be able to have my husband with me as two sets of ears are better when it comes to making decisions about one’s eyes.

Staff very knowledgeable and friendly. Put me at my ease. It was great to be able to have my husband with me as two sets of ears are better when it comes to making decisions about one’s eyes.

Mann, Jacqueline.

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They went over my eyes carefully and reviewed everything with me. I felt well taken care of.

They went over my eyes carefully and reviewed everything with me. I felt well taken care of.

Doyle, Miriam.

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They took the time to really look at my eyes. I felt well taken care of and they went over everything with me. I felt well taken care of.

They took the time to really look at my eyes. I felt well taken care of and they went over everything with me. I felt well taken care of.

Doyle, Miriam.

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I was having sight issues and the office fit me in right away to address my issues. It really helped calm my nerves.

I was having sight issues and the office fit me in right away to address my issues. It really helped calm my nerves.

Overstreet, Jenny.

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Dr. Bauchman was very thorough and explained everything very well about my situation and options.

Dr. Bauchman was very thorough and explained everything very well about my situation and options.

Whitlock, Gary.

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Dr. Jill Autrey is the best eye doctor ever. So caring and loving.

Dr. Jill Autrey is the best eye doctor ever. So caring and loving.

Vickery, Martha.

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Explained what was going on….

Explained what was going on….

Mccrea, William.

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Everyone was kind and polite. My exam was done promptly and the staff explained all the procedures and the reasons for them. All my options were explained to me prior to leaving.

Everyone was kind and polite. My exam was done promptly and the staff explained all the procedures and the reasons for them. All my options were explained to me prior to leaving.

Slaven, Albert.

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Both of my eyes have cataracts, and many diagnostic tests were made during my visit. Options were explained, and the consensus was I should have basic surgery .

Both of my eyes have cataracts, and many diagnostic tests were made during my visit. Options were explained, and the consensus was I should have basic surgery .

Shea, Dorothy W.

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Everyone at at The Eye Center of Texas was very thorough in diagnosing my issue. Would definitely recommend.

Everyone at at The Eye Center of Texas was very thorough in diagnosing my issue. Would definitely recommend.

Whitlock, Gary.

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Everything was explained and they did a very thorough job.

Everything was explained and they did a very thorough job.

Whitlock, Gary.

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The staff conducted themselves in a very friendly and professional way. The building was clean and patients received immediate attention. Any fears quickly vanished once I entered the building. Patients progressed at a steady pace and encourage to ask questions. I always knew where I was and appreciate the support of the whole team

The staff conducted themselves in a very friendly and professional way. The building was clean and patients received immediate attention. Any fears quickly vanished once I entered the building. Patients progressed at a steady pace and encourage to ask questions. I always knew where I was and appreciate the support of the whole team

Marron, Eloisa.

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Everything was explained and they did a very thorough job.

Everything was explained and they did a very thorough job.

Whitlock, Gary.

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The doctor's I saw were very professional, only positive things to report. The only thing I would change regards the first person I saw; she was speaking fast, almost quoting a script, then $190 was briefly mentioned as she continued speaking. I asked her to explain the procedure, what the money paid for, and what the doctor's needed from the information. I now plan to just get the insurance paid lens after speaking to the doctor's, and getting a better understanding, so I think the information/test was only needed if I wanted to get other types of lens that are paid out of pocket. I may not have needed the test, but I am not sure of the benefit to the Doctor when developing the lens.

The doctor's I saw were very professional, only positive things to report. The only thing I would change regards the first person I saw; she was speaking fast, almost quoting a script, then $190 was briefly mentioned as she continued speaking. I asked her to explain the procedure, what the money paid for, and what the doctor's needed from the information. I now plan to just get the insurance paid lens after speaking to the doctor's, and getting a better understanding, so I think the information/test was only needed if I wanted to get other types of lens that are paid out of pocket. I may not have needed the test, but I am not sure of the benefit to the Doctor when developing the lens.

Mcnabb, Thomas.

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Great staff. Thorough explanation and ensuring my understanding of the tests and processes. The resident was wonderful and very nice. Dr. Allee was funny and really cool.

Great staff. Thorough explanation and ensuring my understanding of the tests and processes. The resident was wonderful and very nice. Dr. Allee was funny and really cool.

Colwell, Shenese.

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Staff was excellent, caring and very knowledgeable. First time at this facility and I will definitely return. I will let my friends, family and colleagues know about the excellent service I received from Eye Center of Texas. Thank you to an awesome staff!!!!

Staff was excellent, caring and very knowledgeable. First time at this facility and I will definitely return. I will let my friends, family and colleagues know about the excellent service I received from Eye Center of Texas. Thank you to an awesome staff!!!!

Tice, Susan.

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I recently had cataract surgery on both eyes without sedation. The procedure was 100% successful and no pain. The entire staff and nurses were absolutely knowledgeable and answered all of my questions. Dr. Mark Mayo preformed the surgeries and done in less than ten minutes each time. I drove the day after both surgeries and I am extremely happy and satisfied. I can see street signs again YAY!! Thank you so much

I recently had cataract surgery on both eyes without sedation. The procedure was 100% successful and no pain. The entire staff and nurses were absolutely knowledgeable and answered all of my questions. Dr. Mark Mayo preformed the surgeries and done in less than ten minutes each time. I drove the day after both surgeries and I am extremely happy and satisfied. I can see street signs again YAY!! Thank you so much

Laura Spencer.

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Well trained Staff.

Well trained Staff.

Campbell, Patrick B.

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Very professional experience, and thank you

Very professional experience, and thank you

Chesshir, John.

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Satisfy from reception to the Doctors . Professionalism was well demonstrated by all personnel . Pls keep it up .

Satisfy from reception to the Doctors . Professionalism was well demonstrated by all personnel . Pls keep it up .

Ajala, Shamsideen.

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The Dr was very nice. Did not like I had to wait for so long, even though I arrived 20 minutes earlier.

The Dr was very nice. Did not like I had to wait for so long, even though I arrived 20 minutes earlier.

Keen, Maria Sileny.

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thank you dr.suarez for seeing me all those years. enjoy your retirement. sincerely, gary woo

thank you dr.suarez for seeing me all those years. enjoy your retirement. sincerely, gary woo

woo,gary.

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thank you dr. wade for performing my cataract surgery on both my left and right eyes in 2011 and 2015. i am seeing 100 percent better. keep up the great work.

thank you dr. wade for performing my cataract surgery on both my left and right eyes in 2011 and 2015. i am seeing 100 percent better. keep up the great work.

woo,gary.

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thank you to the eye center of texas(pasadena,tx office) to resident dr. Baca, for seeing me on friday , march 25. for giving me eye drops to clear up the redness in my right eye. you are a great person .

thank you to the eye center of texas(pasadena,tx office) to resident dr. Baca, for seeing me on friday , march 25. for giving me eye drops to clear up the redness in my right eye. you are a great person .

woo,gary.

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Very efficient and professional staff and doctor

Very efficient and professional staff and doctor

Huffman, Michael.

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Very efficient, very professional staff and doctor

Very efficient, very professional staff and doctor

Huffman, Michael.

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Everyone was very helpful and attentive. Very professional.

Everyone was very helpful and attentive. Very professional.

Pierce, Robert D.

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I have only been to the office twice and so far everything has been good.

I have only been to the office twice and so far everything has been good.

Klyng, Karla.

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Outstanding service from check in to doctor eval

Outstanding service from check in to doctor eval

Huffman, Michael.

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Friendly, professional, explaining everything in easy to understand manner

Friendly, professional, explaining everything in easy to understand manner

Hosking, Sandra.

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You have great team work.

You have great team work.

Paz, Nereyda.

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You have great team work.

You have great team work.

Paz, Nereyda.

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You have great team work.

You have great team work.

Paz, Nereyda.

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You have great team work.

You have great team work.

Paz, Nereyda.

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You have great team work.

You have great team work.

Paz, Nereyda.

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Thorough exam and explanations. Surgery scheduled 10 days from now.

Thorough exam and explanations. Surgery scheduled 10 days from now.

Garcia, Cathy.

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Excellent

Excellent

Puente, James.

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good

good

Thompson, Corbett.

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I was pleased with the level of service and the attention to my needs.

I was pleased with the level of service and the attention to my needs.

Palomo, Cynthia.

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During my cataract assessment everyone was professional and cheerful. Answered all my questions and made me feel comfortable to have the surgery.

During my cataract assessment everyone was professional and cheerful. Answered all my questions and made me feel comfortable to have the surgery.

Stavrakis, Mark H.

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During my cataract assessment everyone was professional and cheerful. Answered all my questions and made me feel comfortable to have the surgery.

During my cataract assessment everyone was professional and cheerful. Answered all my questions and made me feel comfortable to have the surgery.

Stavrakis, Mark H.

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During my cataract assessment everyone was professional and cheerful. Answered all my questions and made me feel comfortable to have the surgery.

During my cataract assessment everyone was professional and cheerful. Answered all my questions and made me feel comfortable to have the surgery.

Stavrakis, Mark H.

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Friendly staff

Friendly staff

Cagle, Elizabeth.

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Extremely satisfied and looking forward to the procedure. Will recommend you to all my old friends.

Extremely satisfied and looking forward to the procedure. Will recommend you to all my old friends.

Degaugh, Donald.

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Each and everyone I encountered at the Eye Center was extremely nice, friendly, helpful, and knowledgeable. They made me feel as if was a VIP. Positive vibes throughout the entire office.

Each and everyone I encountered at the Eye Center was extremely nice, friendly, helpful, and knowledgeable. They made me feel as if was a VIP. Positive vibes throughout the entire office.

Porter, Danette.

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Very professional and thorough.

Very professional and thorough.

Hammock, Daniel.

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Very professional and thorough.

Very professional and thorough.

Hammock, Daniel.

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Very professional and thorough.

Very professional and thorough.

Hammock, Daniel.

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WE really like Dr. Jill Autry...she is always very professional and caring about both of us. We will continue to see her as long as we can make the trip to Houston and or Pasadena. She recently prescribed a spray for my dry eye syndrome that seems to be working very well so far...nothing else has worked before. Thank you Dr. Jill !!!

WE really like Dr. Jill Autry...she is always very professional and caring about both of us. We will continue to see her as long as we can make the trip to Houston and or Pasadena. She recently prescribed a spray for my dry eye syndrome that seems to be working very well so far...nothing else has worked before. Thank you Dr. Jill !!!

Patterson, Connie K.

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Restore

Restore

Mathews, Deborah.

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Great , very professional staff.

Great , very professional staff.

Woodall, Stephen.

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The service from Dr Amanda Bachman was excellent. Professional and efficient. The main problem was my appointment was at 9.00am. I did not see Dr. Bachman until 11.00am.

The service from Dr Amanda Bachman was excellent. Professional and efficient. The main problem was my appointment was at 9.00am. I did not see Dr. Bachman until 11.00am.

Thompson, Vernon R.

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The doctor has been keeping an eye on my cataract and has seen the need to refer me to a specialist regarding surgery to restore my eyesight.

The doctor has been keeping an eye on my cataract and has seen the need to refer me to a specialist regarding surgery to restore my eyesight.

Jaramillo, Nancy.

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all of the staff was very professional and friendly.thanks to randy reichle for introducing me to eye center of texas

all of the staff was very professional and friendly.thanks to randy reichle for introducing me to eye center of texas

Vollentine, Forrest.

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Great nurses / tech staff. Friendly and knowledgeable

Great nurses / tech staff. Friendly and knowledgeable

Rhymes, Michael.

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In office procedure today. No pain. Dr Mayo and staff are the best ... professional, caring and knowledgeable. I won't go anywhere else.

In office procedure today. No pain. Dr Mayo and staff are the best ... professional, caring and knowledgeable. I won't go anywhere else.

Williams, Shelley.

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This was my first visit to the Eye Center at Conroe. It was very welcoming and friendly. I felt well taken care of, everyone seemed interested in giving me the best care. Highly recommend.

This was my first visit to the Eye Center at Conroe. It was very welcoming and friendly. I felt well taken care of, everyone seemed interested in giving me the best care. Highly recommend.

Pitt, Diana.

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Waiting was a long time. Seemed like one person did one thing then you had to wait for the next n the next

Waiting was a long time. Seemed like one person did one thing then you had to wait for the next n the next

Wolfe, Cheryl.

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Jill autry is great doctor

Jill autry is great doctor

Ralston, Kari.

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The Dr n her staff was very caring. Answered my questions n explained well. Thank you

The Dr n her staff was very caring. Answered my questions n explained well. Thank you

Tipton, Jackie.

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Site wouldn't record my 5 star review....

Site wouldn't record my 5 star review....

Lueck, Dorothy.

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the grate run around

the grate run around

thomas m kerchner.

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Everything went smoothly, was satisfied with all the explaining

Everything went smoothly, was satisfied with all the explaining

Vazquez, Monica.

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I couldn’t of had a better experience.

I couldn’t of had a better experience.

Carmer, Joseph.

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Professional and kind

Professional and kind

Said, Joan.

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Doctor Wade did my cataract surgery 20 years ago. I return quarterly for checkups. Best eye surgeon in the city

Doctor Wade did my cataract surgery 20 years ago. I return quarterly for checkups. Best eye surgeon in the city

Leiserowitz, Mark L.

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Very professional and friendly!!

Very professional and friendly!!

Pearson, Ruth.

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This was my third, maybe fourth procedure, I’ve had at the Eye Center. All have been positive experiences. Dr wade and his staff have always been top notch to me. I hope I do not need any additional work but if I do it will be at this facility.

This was my third, maybe fourth procedure, I’ve had at the Eye Center. All have been positive experiences. Dr wade and his staff have always been top notch to me. I hope I do not need any additional work but if I do it will be at this facility.

Corrales, Thomas A.

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Every one were very polite

Every one were very polite

Mckinney, Christopher.

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Dr. Allee examined my special needs sister and found eye issues noon of her previous Dr.s had not explored... the office is great!!

Dr. Allee examined my special needs sister and found eye issues noon of her previous Dr.s had not explored... the office is great!!

Angelo, Tina.

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Waited for 3 weeks to find my portion for eye surgery , found out 5 day before date of surgery it was going to cost $250.00 per eye (no thank you!!!)

Waited for 3 weeks to find my portion for eye surgery , found out 5 day before date of surgery it was going to cost $250.00 per eye (no thank you!!!)

Rick Fagan.

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The technicians were very helpful, informative, patient and attentive. Doctors were very quick and clear with diagnosis and explained my options

The technicians were very helpful, informative, patient and attentive. Doctors were very quick and clear with diagnosis and explained my options

Chapa Flores, Sylvia.

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Very professional

Very professional

White, Daniel.

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Great doctor and staff. He was thorough. Love Eye Center of Texas!

Great doctor and staff. He was thorough. Love Eye Center of Texas!

Moore, Linda.

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Dr Allee was SUPER . He explained everything that was happening and explained the procedure as well...and a down to earth doctor as well. I was pleased with out visit.

Dr Allee was SUPER . He explained everything that was happening and explained the procedure as well...and a down to earth doctor as well. I was pleased with out visit.

Couvillon, Rory.

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Answered all of our questions, volunteered information, provided advise that could help us to help ourselves, seemed genuinely interested in treating our eye sight issues such as maintaining good, clear vision and what to look out for in future .

Answered all of our questions, volunteered information, provided advise that could help us to help ourselves, seemed genuinely interested in treating our eye sight issues such as maintaining good, clear vision and what to look out for in future .

Lafleur, Shari A.

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I was treated well.

I was treated well.

Petershagen, Larry.

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I really enjoyed my consultation with Dr Alee.

I really enjoyed my consultation with Dr Alee.

Sandlin, Teresa.

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Professional & clear explanation of procedures & expectations & likely results.

Professional & clear explanation of procedures & expectations & likely results.

Glasgow, Robert.

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I received such excellent care throughout my visit and the exam was thorough with the latest sophisticated eye equipment.

I received such excellent care throughout my visit and the exam was thorough with the latest sophisticated eye equipment.

Perez, Servando.

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I was very concerned over my eye situation they made me feel at ease with the situation..

I was very concerned over my eye situation they made me feel at ease with the situation..

Miller, April.

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.

.

Strom, Paul.

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took time and explained was'ntin a rush

took time and explained was'ntin a rush

Hajek, Dennis G.

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Dr Jill was very thorough. She explained the results of my exam, the procedure and the outcome I could expect. She was very professional and answered all my questions.

Dr Jill was very thorough. She explained the results of my exam, the procedure and the outcome I could expect. She was very professional and answered all my questions.

Geuss, John.

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Very clean and courteous staff while being professional.

Very clean and courteous staff while being professional.

Wolff, David.

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The entire staff was very friendly and helpful.

The entire staff was very friendly and helpful.

Hinton, Aida.

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Dr. Wade is a great doctor

Dr. Wade is a great doctor

Merritt, Charles.

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Very pleased with the doctor, good Service

Very pleased with the doctor, good Service

Duckworth, Neal.

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very good serve

very good serve

Harrison, Joe.

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Very efficient and attentive.

Very efficient and attentive.

Mcginley, Gordon.

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She is very thural .Like her a lot

She is very thural .Like her a lot

Paskey, Janice.

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They are very good. Process a little long but they are very up to date and accurate.

They are very good. Process a little long but they are very up to date and accurate.

Clawson, Sandra.

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Eye Center made this experience easy and comfortable. Dr. Mayo came in and went over everything making me feel secure about making the right choice.

Eye Center made this experience easy and comfortable. Dr. Mayo came in and went over everything making me feel secure about making the right choice.

Cearly, Tracey.

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Dr. Allee is the best!

Dr. Allee is the best!

Uang, Rose Marie.

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Very Professional and seemed to know exactly what I needed to do.

Very Professional and seemed to know exactly what I needed to do.

Lanier, Paulette.

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Everyone was very nice. They all explained what was going on.

Everyone was very nice. They all explained what was going on.

Cutting, Janet.

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I liked hm. He was positive, but the second time I came in it was some one else.

I liked hm. He was positive, but the second time I came in it was some one else.

Poston, Steven W.

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They were great.

They were great.

Woodfin, Terry.

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no specific comments

no specific comments

Hall, David.

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the procedure was painless and was done very efficiently.

the procedure was painless and was done very efficiently.

Barratt, George.

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Very well organized. It took me a few visits to get used to the sheer size of this practice and the number of patients that pass through every day. My first visit in 2016 was overwhelming. This time I could appreciate the planning and communication that it must take to move each patient through the various tests so seamlessly. This time I appreciated that each clinician took the time to be pleasant. It made the experience less nerve wracking than it could have been.

Very well organized. It took me a few visits to get used to the sheer size of this practice and the number of patients that pass through every day. My first visit in 2016 was overwhelming. This time I could appreciate the planning and communication that it must take to move each patient through the various tests so seamlessly. This time I appreciated that each clinician took the time to be pleasant. It made the experience less nerve wracking than it could have been.

Kernahan-Bertrand, Cindy.

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