Very knowledgeable and very, very helpful explaining what my issues are. Great support staff.
Very knowledgeable and very, very helpful explaining what my issues are. Great support staff.
Sandra Russell.
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Dr. Wade is an excellent doctor and I felt that I received the best care possible. The staff at the Eye Center and surgery facility were so gracious and kind. I would highly recommend them to anyone needing their services.
Dr. Wade is an excellent doctor and I felt that I received the best care possible. The staff at the Eye Center and surgery facility were so gracious and kind. I would highly recommend them to anyone needing their services.
Kerri Nehls.
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Great doctor. Informative and very pleasant.
Great doctor. Informative and very pleasant.
Patricia Reyome.
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Dr. Autry and her staff were very helpful in answering any questions I had about my upcoming surgery.
Dr. Autry and her staff were very helpful in answering any questions I had about my upcoming surgery.
Steve Grist.
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Amanda was thorough and informative. She also has a great sense of humor. Very nice to deal with.
Amanda was thorough and informative. She also has a great sense of humor. Very nice to deal with.
Jean Reynolds.
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Dr. Bachman is a caring professional.
Dr. Bachman is a caring professional.
Pamela McCarthy.
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I am very satisfied with the treatment from Dr. Wade. He is very knowledgeable and attentive to my needs. My vision is vastly improved thanks to his care.
I am very satisfied with the treatment from Dr. Wade. He is very knowledgeable and attentive to my needs. My vision is vastly improved thanks to his care.
Andre Beaubien.
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Dr. Mayo was thorough on the procedure and expectations.
Dr. Mayo was thorough on the procedure and expectations.
Mary Wolfe.
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Dr. Explained very well what was wrong with my eye lids. She was a friendly person. I would highly recommend her.
Dr. Explained very well what was wrong with my eye lids. She was a friendly person. I would highly recommend her.
Esther Ramirez.
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Procedure was quick and painless and everyone especially Dr. Wade was friendly and helpful in the explanations for the procedure.
Procedure was quick and painless and everyone especially Dr. Wade was friendly and helpful in the explanations for the procedure.
WildeMargaret.
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Dr Autry was excellent. I was a little nervous and uneasy going into the appointment. The staff was great and put me at ease and Dr Audrey was very knowledgeable and comforting. She answered all my questions. I would highly recommend Dr Audrey.
Dr Autry was excellent. I was a little nervous and uneasy going into the appointment. The staff was great and put me at ease and Dr Audrey was very knowledgeable and comforting. She answered all my questions. I would highly recommend Dr Audrey.
Alan Ramsey.
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I had a significant eye problem and was grateful to Dr. Backman for working me into her schedule. She was efficient, quickly diagnosed the problem, gave me a thorough explanation of what was happening, and reassured me my eyesight would return to normal. She prescribed medication and had me come back in two days to recheck the progress. In addition to her medical treatment, she was very easy to talk with and has a good sense of humor. I highly recommend Dr. Bahman and feel quite lucky to be in here care.
I had a significant eye problem and was grateful to Dr. Backman for working me into her schedule. She was efficient, quickly diagnosed the problem, gave me a thorough explanation of what was happening, and reassured me my eyesight would return to normal. She prescribed medication and had me come back in two days to recheck the progress. In addition to her medical treatment, she was very easy to talk with and has a good sense of humor. I highly recommend Dr. Bahman and feel quite lucky to be in here care.
Denise Harrison-Fitmaurice.
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A very engaging interaction with Christohpher D. Allee OD. He explained the process of cataract surgery and the options available.
A very engaging interaction with Christohpher D. Allee OD. He explained the process of cataract surgery and the options available.
Patrick I..
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Doctor Allee was extremely friendly and concerned about my issue. He was also knowledgeable and up to date on the updated medications.
Doctor Allee was extremely friendly and concerned about my issue. He was also knowledgeable and up to date on the updated medications.
Julius .
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Couldn't be more pleased. vision is improved!!!
Couldn't be more pleased. vision is improved!!!
Judy McNeely.
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Dr. Mayo's staff was competent, friendly, engaged, intelligent, and resourceful. Dr. Mayo appeared businesslike, competent, intelligent, a good communicator, and friendly. I look forward to his surgery.
Dr. Mayo's staff was competent, friendly, engaged, intelligent, and resourceful. Dr. Mayo appeared businesslike, competent, intelligent, a good communicator, and friendly. I look forward to his surgery.
Marilyn M Goff.
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Dr. Allee is a very effective communicator! He continues to explore any and all opportunities to perfect my vision.
Dr. Allee is a very effective communicator! He continues to explore any and all opportunities to perfect my vision.
Steve Clark.
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Dr Mayo did my cataract surgery plus I had extra skin removed from by lids. He's thorough and has followup appointments to make sure everything is healing correctly. He made sure that I was comfortable with no pain. Definitely would recommend him to anyone needing eye surgery
Dr Mayo did my cataract surgery plus I had extra skin removed from by lids. He's thorough and has followup appointments to make sure everything is healing correctly. He made sure that I was comfortable with no pain. Definitely would recommend him to anyone needing eye surgery
Carolyn Burleson.
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Visiting this office for the first time felt like being in a real friendly, down to earth, but sober, sorority house. An array of personalities, all charming and humorous, while still being professional. Except for one old guy screaming in the back room, which was at first disconcerting, I felt very comfortable and confident in their hands. (The old guy apparently does that just for effect seeking their attention). Victoria Villanueva was my first 'nurse' during the preliminary examinations and remains a favorite. One eye done, second next week, could not be an easier procedure.
Visiting this office for the first time felt like being in a real friendly, down to earth, but sober, sorority house. An array of personalities, all charming and humorous, while still being professional. Except for one old guy screaming in the back room, which was at first disconcerting, I felt very comfortable and confident in their hands. (The old guy apparently does that just for effect seeking their attention). Victoria Villanueva was my first 'nurse' during the preliminary examinations and remains a favorite. One eye done, second next week, could not be an easier procedure.
Robert Daniels.
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OVERALL EXPERIENCE WAS EXCELLENT,VERY COMPASSIONATE AND CARING
OVERALL EXPERIENCE WAS EXCELLENT,VERY COMPASSIONATE AND CARING
Wilbur Dewayne Hodge .
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OVERALL EXPERIENCE WAS EXCELLENT,VERY COMPASSIONATE AND CARING
OVERALL EXPERIENCE WAS EXCELLENT,VERY COMPASSIONATE AND CARING
Wilbur Dewayne Hodge .
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Fantastic Service from check-in to check out. My mother is elderly and we go out of our way to Pasadena to the Eye Center of Texas. Deborah is so patient and detailed when she is going over the procedures and getting my mother ready to see the doctor. Dr. Mayo is thorough and friendly. He takes his time and answers all our questions. We are confident in their care.
Fantastic Service from check-in to check out. My mother is elderly and we go out of our way to Pasadena to the Eye Center of Texas. Deborah is so patient and detailed when she is going over the procedures and getting my mother ready to see the doctor. Dr. Mayo is thorough and friendly. He takes his time and answers all our questions. We are confident in their care.
C Brown.
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Dr. Jill is an Confidence builder with the information I needed to understand what decisions I needed to make about my Diabetes and my eye care. Dr Jill gave me clarity and repeated information I needed to be better informed. AND comfortable with my medical decisions. past eye care Doctors and specialist made me think I had to research and research medical information I could not connect to the decisions I needed to make. Truthfully I just did not understand them all. I am grateful to Dr. Autry.
Dr. Jill is an Confidence builder with the information I needed to understand what decisions I needed to make about my Diabetes and my eye care. Dr Jill gave me clarity and repeated information I needed to be better informed. AND comfortable with my medical decisions. past eye care Doctors and specialist made me think I had to research and research medical information I could not connect to the decisions I needed to make. Truthfully I just did not understand them all. I am grateful to Dr. Autry.
Frances Templeman.
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Dr. Jill is an Confidence builder with the information I needed to understand what decisions I needed to make about my Diabetes and my eye care. Dr Jill gave me clarity and repeated information I needed to be better informed. AND comfortable with my medical decisions. past eye care Doctors and specialist made me think I had to research and research medical information I could not connect to the decisions I needed to make. Truthfully I just did not understand them all. I am grateful to Dr. Autry.
Dr. Jill is an Confidence builder with the information I needed to understand what decisions I needed to make about my Diabetes and my eye care. Dr Jill gave me clarity and repeated information I needed to be better informed. AND comfortable with my medical decisions. past eye care Doctors and specialist made me think I had to research and research medical information I could not connect to the decisions I needed to make. Truthfully I just did not understand them all. I am grateful to Dr. Autry.
Frances Templeman.
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Great visist, he wasdone in no time. Thank you Dr. Mayo
Great visist, he wasdone in no time. Thank you Dr. Mayo
Lynda Schmid.
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Excellent Dr for your eyes. Comes highly recommended.
Excellent Dr for your eyes. Comes highly recommended.
Joyce Melebeck .
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very good and through first visit.
very good and through first visit.
Robert Wright.
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Dr Wade and his staff are excellent! Their attention to detail, they ask excellent questions and their willingness to help is amazing!
Dr Wade and his staff are excellent! Their attention to detail, they ask excellent questions and their willingness to help is amazing!
Linda Carter.
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Efficient, good explanations. All around good experience!
Efficient, good explanations. All around good experience!
Barbara Westcott.
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Great! Very professional and very informative.
Great! Very professional and very informative.
Val Currie .
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Dr. Bachman was a pleasure to work with. She explained everything to me and helped me make the correct decision for my care.
Dr. Bachman was a pleasure to work with. She explained everything to me and helped me make the correct decision for my care.
Jason Jennings.
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Great experience. Explained things thoroughly with options available. Set realistic treatment plan involving me in its formulation.
Great experience. Explained things thoroughly with options available. Set realistic treatment plan involving me in its formulation.
Stephen Baine.
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Everyone is professional and caring.
Everyone is professional and caring.
Sandra Burke.
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I would have liked seeing Dr Wade I was feeling a little disappointed maybe next time I did request him thanks
I would have liked seeing Dr Wade I was feeling a little disappointed maybe next time I did request him thanks
Joan CANTOR.
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Very professional. My experience was wonderful.
Very professional. My experience was wonderful.
jacqueline Lovell.
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Dr. Wade is the best and I feel confident in his care.
Dr. Wade is the best and I feel confident in his care.
Anna Halle.
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Prompt, Friendly and Excellent Care
Prompt, Friendly and Excellent Care
Janice E Walker.
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So patient and answered all my questions. Very friendly
So patient and answered all my questions. Very friendly
Michaela Kkey.
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Dr Mayo performed cataract surgery on both eyes during December. It was amazing the immediate improved difference. I’ve never put on my glasses again. Today I had the left one lasered to remove the film that can grow back on it. It took about 30 seconds to zap it. I already have the right one scheduled to do. I’ve been very pleased with the procedures and results.
Dr Mayo performed cataract surgery on both eyes during December. It was amazing the immediate improved difference. I’ve never put on my glasses again. Today I had the left one lasered to remove the film that can grow back on it. It took about 30 seconds to zap it. I already have the right one scheduled to do. I’ve been very pleased with the procedures and results.
Diane Mills.
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Great Doc and people that work with him!
Great Doc and people that work with him!
Ted C Jones.
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I was extremely with the care I received today Thank You
I was extremely with the care I received today Thank You
Marcus Stallings.
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The practice in Conroe/Woodlands runs like a well oiled machine. Techs and admin are smooth and professional. Dr. Jill Autry is top notch!
The practice in Conroe/Woodlands runs like a well oiled machine. Techs and admin are smooth and professional. Dr. Jill Autry is top notch!
Wagner, Michael J.
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I would like to see that when you call to confirm appointments you include what costs to expect to pay at check in. When I came in I was prepared only for the copay amount not the testing that was being done.
I would like to see that when you call to confirm appointments you include what costs to expect to pay at check in. When I came in I was prepared only for the copay amount not the testing that was being done.
Bean, Cathrine.
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Very good consultation. Every question answered and all future events clearly explained.
Very good consultation. Every question answered and all future events clearly explained.
Tanner, Jefferey.
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ALL OF THE EMPLOYEES AND THE DR. WERE EXTREMELY NICE TO DEAL WITH
ALL OF THE EMPLOYEES AND THE DR. WERE EXTREMELY NICE TO DEAL WITH
Scott, Vickie D.
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Dr. Mayo was very informative this morning. I made a decision based on his input.
Dr. Mayo was very informative this morning. I made a decision based on his input.
Hale, Sharon.
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Another great doctor Also the little doctor was great too cant temper her name She is Vietnamese remember that much Dr Amide was the original doctor who is giving me vision back cant not praise him enough
Another great doctor Also the little doctor was great too cant temper her name She is Vietnamese remember that much Dr Amide was the original doctor who is giving me vision back cant not praise him enough
Donny McCleskey.
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Very thankful to eye center of Texas I’m finally getting my vision back with there help Doctors are great and trust only them for my eyes
Very thankful to eye center of Texas I’m finally getting my vision back with there help Doctors are great and trust only them for my eyes
Mcclesley, Donny.
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My Lasix surgery performed by Dr Mayo greatly improved my vision. Process was well organized and actual procedure was painless and fast
My Lasix surgery performed by Dr Mayo greatly improved my vision. Process was well organized and actual procedure was painless and fast
Noggle, Albert.
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I was in a great deal of pain when I saw Dr Allee, and he provided me with a very thorough explanation of what procedures needed to take place. He helped me understand what was going to happen and what needed to be done. That settled my fears and satisfied my concerns. He was extremely understanding regarding my pain into my fears while setting a follow-up for me with his colleague I'm preparing me for surgery.
I was in a great deal of pain when I saw Dr Allee, and he provided me with a very thorough explanation of what procedures needed to take place. He helped me understand what was going to happen and what needed to be done. That settled my fears and satisfied my concerns. He was extremely understanding regarding my pain into my fears while setting a follow-up for me with his colleague I'm preparing me for surgery.
Elliott, Jimmy.
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Dr. Mayo is knowledgeable and professional. He is the only one I would trust to perform my cataract surgery. Dr. Ngo was also professional and friendly for the follow up visits. Both these doctors were attentive, listened to my concerns, and answered all my questions.
Dr. Mayo is knowledgeable and professional. He is the only one I would trust to perform my cataract surgery. Dr. Ngo was also professional and friendly for the follow up visits. Both these doctors were attentive, listened to my concerns, and answered all my questions.
Nesrsta, Patricia L.
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As a result of my recent annual eye exam by Dr. Robert Le in March, he indicated I needed to have the membrane removed from my left eye. I made the appointment with Dr. Wade. Once I arrived at the treatment center for my 2:30 appointment, I was evaluated and treated and left the center in about 2 hours. I met with several nurses and doctors before seeing Dr. Wade for the actual procedure. Everyone explained the exams and what was happening; and assured me the procedure would be very quick and painless. And it was. I left the center and went out to dinner that evening. So far so good. I have a follow-up visit in a couple of weeks.
As a result of my recent annual eye exam by Dr. Robert Le in March, he indicated I needed to have the membrane removed from my left eye. I made the appointment with Dr. Wade. Once I arrived at the treatment center for my 2:30 appointment, I was evaluated and treated and left the center in about 2 hours. I met with several nurses and doctors before seeing Dr. Wade for the actual procedure. Everyone explained the exams and what was happening; and assured me the procedure would be very quick and painless. And it was. I left the center and went out to dinner that evening. So far so good. I have a follow-up visit in a couple of weeks.
Bates, Cherry A.
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Was took care of in a timely matter. Staff was great. Was told exactly what they they were going to do in a way that I understood. Check out made sure everything was taken care with flow up appointment. Extremely happy . Thanks
Was took care of in a timely matter. Staff was great. Was told exactly what they they were going to do in a way that I understood. Check out made sure everything was taken care with flow up appointment. Extremely happy . Thanks
Zwahr, Karl.
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Everyone we came in contact with was cheerful and very professional.
Everyone we came in contact with was cheerful and very professional.
Dean, Richard A.
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Dr. Bachman has always given me excellent care.
Dr. Bachman has always given me excellent care.
Sutphin, Carol.
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Very efficient , painless and quick.
Very efficient , painless and quick.
Bui, Minh Quoc.
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Great staff & great doctors. Been going there off & on for over ten years. Very consistent service.
Great staff & great doctors. Been going there off & on for over ten years. Very consistent service.
Gill, Billy R.
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Dr. Wade removed scar tissue from the lens replacement. Everything is perfectly clear today. great job.
Dr. Wade removed scar tissue from the lens replacement. Everything is perfectly clear today. great job.
Crisler, Steve.
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Very well run office! Enjoyed my experience!
Very well run office! Enjoyed my experience!
Hibler, Pamela.
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Everything was handled like clockwork - and despite being very busy, most everyone was considerate and pleasant.
Everything was handled like clockwork - and despite being very busy, most everyone was considerate and pleasant.
Wilson, Linda M.
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Busy office. Staff friendly and knows what they are doing.
Busy office. Staff friendly and knows what they are doing.
Ferguson, Janice.
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Staff and doctors were all great; patients are main concern, test results and solutions explained thoroughly.
Staff and doctors were all great; patients are main concern, test results and solutions explained thoroughly.
Pickens, Ruby.
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This clinic runs like a well oiled machine. Appointments run on time. Waiting time is short. Technicians are cordial and professional. The doctors are courteous and listen to you. I have been a patient here for over 10 years and I have no plans to change doctors. They are very, very good.
This clinic runs like a well oiled machine. Appointments run on time. Waiting time is short. Technicians are cordial and professional. The doctors are courteous and listen to you. I have been a patient here for over 10 years and I have no plans to change doctors. They are very, very good.
Yanez, Dolores.
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Nasty and rude because blood pressure was elevated. Nothing I could do about it, no idea it was high and went to primary physician where pressure was normal.
Nasty and rude because blood pressure was elevated. Nothing I could do about it, no idea it was high and went to primary physician where pressure was normal.
Mc Roberts, Rebecca.
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I feel very happy with the service and staff .The doctors was nice as well
I feel very happy with the service and staff .The doctors was nice as well
Turner, Gloria.
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This office is a real pleasure compared to my experience with another doctor. On time - and pleasant staff.
This office is a real pleasure compared to my experience with another doctor. On time - and pleasant staff.
Sommer, Mary Ellen.
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On time. Took the time to explain everything.
On time. Took the time to explain everything.
Tate, Albert.
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All the confidence in the doctors at eye center. Dr Wade is the ultimate professional.
All the confidence in the doctors at eye center. Dr Wade is the ultimate professional.
Dimiceli, Michael.
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Very nice & knowledgeable staff. The exams were easy & well explained. Didn’t feel rushed with Dr Allee & he took time to thoroughly answer all my questions. Everyone was pleasant & helpful. Good experience.
Very nice & knowledgeable staff. The exams were easy & well explained. Didn’t feel rushed with Dr Allee & he took time to thoroughly answer all my questions. Everyone was pleasant & helpful. Good experience.
Pauslen, Beth.
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Very friendly people waiting on you.
Very friendly people waiting on you.
Walters, Bobby.
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Dr Wade is a very attentive and listens well to the patient needs. I highly recommend him and I will keep going back to him for my eye care needs.
Dr Wade is a very attentive and listens well to the patient needs. I highly recommend him and I will keep going back to him for my eye care needs.
Couvillon, Rory.
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Very knowledgeable, explains IOL lens types very well, friendly staff, great location.
Very knowledgeable, explains IOL lens types very well, friendly staff, great location.
Richey, Kathleen.
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Everyone was great. Doctors explained the procedure in detail.
Everyone was great. Doctors explained the procedure in detail.
Ingo, Deborah.
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Dr Mayo and th Eye Center of Texas have done an ecellent job of caring for my vision. I am seeing better than I ever have following the cataract/ lens replacement procedure.
Dr Mayo and th Eye Center of Texas have done an ecellent job of caring for my vision. I am seeing better than I ever have following the cataract/ lens replacement procedure.
Koza, Kimberly.
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Very conservative approach that I appreciated
Very conservative approach that I appreciated
Martin, Dianna.
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Dr. Mayo and staff are superb. Always caring and conscious of patient comfort and safety. No one else can provide their level of care.
Dr. Mayo and staff are superb. Always caring and conscious of patient comfort and safety. No one else can provide their level of care.
Karnes, Jerry.
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aff is very friendly, Dr Allie makes you feel comfortable during exam and the music there is great
aff is very friendly, Dr Allie makes you feel comfortable during exam and the music there is great
Escobedo Sr, Michael.
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I had a wonderful experience this past week for a Cataract removal. Dr. Mayo and his staff made this happen. I was nervous and anxious, but him and his staff made this experience easy. Thank you Dr. Mayo for helping me see so much better. 💓
I had a wonderful experience this past week for a Cataract removal. Dr. Mayo and his staff made this happen. I was nervous and anxious, but him and his staff made this experience easy. Thank you Dr. Mayo for helping me see so much better. 💓
Debbie Britron.
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I was treated well but had to wait over 30 minutes for initial first test. Things went more quickly after the first test but then had to wait over 30 minutes to see the scheduler. Everyone was very pleasant and efficient in their analysis and evaluations.
I was treated well but had to wait over 30 minutes for initial first test. Things went more quickly after the first test but then had to wait over 30 minutes to see the scheduler. Everyone was very pleasant and efficient in their analysis and evaluations.
Davis, Brenda.
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It was a great and wonderful examination. Everyone was helpful and caring for my eye care!!!!
It was a great and wonderful examination. Everyone was helpful and caring for my eye care!!!!
Crawley, Min.
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Very efficient and accommodating. Staff very personable and thorough.
Very efficient and accommodating. Staff very personable and thorough.
Malchar, Joseph A.
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Letter sent to the Better Business Bureau on February 4, 2023. This should explain why I refuse to pay another $400 for a eye lens replacement that the physician recommended and then it did not work. I continue to get an invoice for $400 as late as February 10, 2023. February 3, 2023 On September 12, 2022, I had a consultation with an eye specialist at the Center of Texas Eye Clinic on Bellaire (Dr. name unknow). She did an eye exam and recommended that I have bilateral cataract removed and then have lens replacements to OS. She recommended the upgraded lens (Vivity lens) and felt that that was a better choice to correct my vision. Once we agree on the treatment protocol, I was then escorted to a surgery scheduler desk to schedule my surgery. At that time, I was informed that the cost of each of the Vivity lens was not covered by my insurance so that cost would be out of pocket, and I would be charged the $1070.30 by the surgery center (MH Kirby Glen, Houston Texas) for each lens on the day of my surgery. I was also charged $5,800 00 for my part for the procedures that my insurance (Cigna) would not cover. This was paid by credit card at the schedulers desk. On September 21, 2022, I had my left eye cataract lens removed and a Vivity lens implanted by Dr. Wade. I had a follow up scheduled for 9/22/22 in the Katy Office. The vision seemed to improve but it was still waxy and unclear. I assumed that this was due to the recent surgery. I have a credit card statement showing that I was charged $1070.30 for the one lens. On September 30, 2022, during the follow up, I stated that my vision was not clean and remained waxy and blurred. I could not read road signs nor license plates on cars in front of me while sitting at a red light. I was referred to Dr. Wade and he schedule a replacement lens surgery. The doctor told me that I would get a refund of $1,070.30 since the lens did not improve my vision. On October 7, 2022, Dr. Wade did the replacement surgery to the left eye. That night I developed severe eye pain and nothing would relieve it. I already had a 24 hour follow up scheduled for the following day. On my follow up visit, I voiced severe pain to my left eye. Before going in for the 24-hour follow up, I called the emergency number listed on my paperwork and got a recording and when the I was able to contact someone the following day during business hours (not a person answering emergency calls), I was told that I could come in at 9 am which I already had a 10 am one day follow up scheduled. The ophthalmologist evaluating at 10:00 o’clock, determined the pain was caused by a corneal abrasion. A contact lens was put in my eye and antibiotics were prescribed for me. When I went to my one week follow up, my vision was no better. On September 21, 32022, I had a cataract removed from my right eye. I had the replacement lens performed at the MH Kirby Glen Surgical Center again. On that day, I spoke to the “Financial Manager” about my refund, and she stated that Dr. Wade had “not put it in his notes about a refund and he needed to put it in his notes before they could refund my money for the failed lens.” She gave me her “direct number and extension” which I found out later that you can only leave a voice mail to the general number and do not have the opportunity to enter an extension number after directing me to “directly call her”. She (“the office manager”) charged me $400 for what my insurance would not cover for the surgery. I paid the charge by credit card (can provide proof if necessary).. On November 2, 2022, I paid another $400 for the third surgery fee that was not paid by the insurance. Again, I have a credit card statement showing that my credit card was charged $400. On November 21, 2022, I was charged $400 for the first surgery that the Cigna did not pay. I paid it on the phone to a representative that I called after getting a bill. On December 8, 2022, I received a bill for $400. Then at a later date (?) I received a bill for $800 dollars. After calling and speaking to someone they said yes the $400 had not been posted and they would make a note. I have made numerous calls to the numbers that they gave me and you can only leave a message on a general voice mail. I must have called at least 20 times and no one will call me back to try to figure out the refund and invoices that I keep getting. I was told by Dr. Wade during replacement surgery of the original OS lens that they would remove the original lens and replace it with another lens (pd $1,000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it (when I checked in for my replacement surgery) the female said that someone other than her would take care of it. When I finally did speak to someone after legal threat and BBB threats, she (?) called me back and said no notes were written by Dr Wade that I would get a refund. She stated that “Dr. Wade did not put in his note that I would get a refund b/c the lens did not work. “ As of 10/19/2022) the eye was still, hurting and erythematous. I still could not see clearly out of OS (blurry vision). November 2, 2022, I had my right eye cataract removal done. I had a follow up on November 4th and the 9th. Again I kept telling everyone that my vision was not good and I was afraid to drive at night because I could no see the roads and read street signs, etc. Additional tests were ordered for me. On that same day (11/2/2022) I paid another $400 via credit card for the services that would not be covered by my insurance. I then received a $400 invoice from the surgery clinic. I called 1-866-491-4366 and I explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. Again, I called and left a message at MH Kirby Glen Surgery Center and received no return call. Finally, I received a phone call from a lady named Margarita from the number listed on the invoice. I explained it all to her and she said that she would contact the Kirby Glen Office and forward the message. She said she could see all the charges, but couldn’t really do anything, bc the surgical clinic is different from the billing and collections office. She said that if I did not hear anything back from the Kirby Glen Office in a couple of days to call her back. I waited a week and did not receive a return follow up call so I called Margarita back and left a voice message about all of this. A few days later, the same person that I spoke to on my surgery day and gave me “her extension” called me back. She informed me that she did not remember the incident and could I update her, therefore, I restated all the history. She said that Dr. Wade did not put in his clinical notes for a refund, therefore he would need to do that before a refund was issued. She and I had already had this conversation on the day of my third surgery and she said, Dr. Wade did not put it in his note that I was to get a refund. I told her that I would see him that day bc I was having surgery. During my surgery, I told him what she said, and he assured be that he was texting the front office to refund my money. On January 11, 2023, an invoice for $400 was sent to me for services at MH Kirby Glen Surgery Center. This is very frustrating, and I feel that I did not receive satisfactory results (corrected vision) from my surgery and now I am getting billed for services that are subpar. I also pulled my Cigna Insurance claims and I see that the surgery center billed Cigna for six (6) anesthesiologists for three surgeries. I do not really understand why two for each procedure in which I was awake and speaking to Dr. Wade during the procedure. Maybe one came and prepped me and then the other one came in and introduced himself and signed the chart, so two charges were submitted? Dr. Wade charged Cigna for three surgeries, which should have only been two bc we went off his colleague’s suggestion and they also billed me another $400 dollars for the replacement surgery. Again, this is so frustrating, and I cannot seem to get a or any response from the MH Kirby Glen Surgery Center and would never, never, never recommended to have any procedure done at this clinic. Thank you. Bobby Davis Update: As of today (2/18/23) I just received another invoice for $400.00
Letter sent to the Better Business Bureau on February 4, 2023. This should explain why I refuse to pay another $400 for a eye lens replacement that the physician recommended and then it did not work. I continue to get an invoice for $400 as late as February 10, 2023. February 3, 2023 On September 12, 2022, I had a consultation with an eye specialist at the Center of Texas Eye Clinic on Bellaire (Dr. name unknow). She did an eye exam and recommended that I have bilateral cataract removed and then have lens replacements to OS. She recommended the upgraded lens (Vivity lens) and felt that that was a better choice to correct my vision. Once we agree on the treatment protocol, I was then escorted to a surgery scheduler desk to schedule my surgery. At that time, I was informed that the cost of each of the Vivity lens was not covered by my insurance so that cost would be out of pocket, and I would be charged the $1070.30 by the surgery center (MH Kirby Glen, Houston Texas) for each lens on the day of my surgery. I was also charged $5,800 00 for my part for the procedures that my insurance (Cigna) would not cover. This was paid by credit card at the schedulers desk. On September 21, 2022, I had my left eye cataract lens removed and a Vivity lens implanted by Dr. Wade. I had a follow up scheduled for 9/22/22 in the Katy Office. The vision seemed to improve but it was still waxy and unclear. I assumed that this was due to the recent surgery. I have a credit card statement showing that I was charged $1070.30 for the one lens. On September 30, 2022, during the follow up, I stated that my vision was not clean and remained waxy and blurred. I could not read road signs nor license plates on cars in front of me while sitting at a red light. I was referred to Dr. Wade and he schedule a replacement lens surgery. The doctor told me that I would get a refund of $1,070.30 since the lens did not improve my vision. On October 7, 2022, Dr. Wade did the replacement surgery to the left eye. That night I developed severe eye pain and nothing would relieve it. I already had a 24 hour follow up scheduled for the following day. On my follow up visit, I voiced severe pain to my left eye. Before going in for the 24-hour follow up, I called the emergency number listed on my paperwork and got a recording and when the I was able to contact someone the following day during business hours (not a person answering emergency calls), I was told that I could come in at 9 am which I already had a 10 am one day follow up scheduled. The ophthalmologist evaluating at 10:00 o’clock, determined the pain was caused by a corneal abrasion. A contact lens was put in my eye and antibiotics were prescribed for me. When I went to my one week follow up, my vision was no better. On September 21, 32022, I had a cataract removed from my right eye. I had the replacement lens performed at the MH Kirby Glen Surgical Center again. On that day, I spoke to the “Financial Manager” about my refund, and she stated that Dr. Wade had “not put it in his notes about a refund and he needed to put it in his notes before they could refund my money for the failed lens.” She gave me her “direct number and extension” which I found out later that you can only leave a voice mail to the general number and do not have the opportunity to enter an extension number after directing me to “directly call her”. She (“the office manager”) charged me $400 for what my insurance would not cover for the surgery. I paid the charge by credit card (can provide proof if necessary).. On November 2, 2022, I paid another $400 for the third surgery fee that was not paid by the insurance. Again, I have a credit card statement showing that my credit card was charged $400. On November 21, 2022, I was charged $400 for the first surgery that the Cigna did not pay. I paid it on the phone to a representative that I called after getting a bill. On December 8, 2022, I received a bill for $400. Then at a later date (?) I received a bill for $800 dollars. After calling and speaking to someone they said yes the $400 had not been posted and they would make a note. I have made numerous calls to the numbers that they gave me and you can only leave a message on a general voice mail. I must have called at least 20 times and no one will call me back to try to figure out the refund and invoices that I keep getting. I was told by Dr. Wade during replacement surgery of the original OS lens that they would remove the original lens and replace it with another lens (pd $1,000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it (when I checked in for my replacement surgery) the female said that someone other than her would take care of it. When I finally did speak to someone after legal threat and BBB threats, she (?) called me back and said no notes were written by Dr Wade that I would get a refund. She stated that “Dr. Wade did not put in his note that I would get a refund b/c the lens did not work. “ As of 10/19/2022) the eye was still, hurting and erythematous. I still could not see clearly out of OS (blurry vision). November 2, 2022, I had my right eye cataract removal done. I had a follow up on November 4th and the 9th. Again I kept telling everyone that my vision was not good and I was afraid to drive at night because I could no see the roads and read street signs, etc. Additional tests were ordered for me. On that same day (11/2/2022) I paid another $400 via credit card for the services that would not be covered by my insurance. I then received a $400 invoice from the surgery clinic. I called 1-866-491-4366 and I explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. Again, I called and left a message at MH Kirby Glen Surgery Center and received no return call. Finally, I received a phone call from a lady named Margarita from the number listed on the invoice. I explained it all to her and she said that she would contact the Kirby Glen Office and forward the message. She said she could see all the charges, but couldn’t really do anything, bc the surgical clinic is different from the billing and collections office. She said that if I did not hear anything back from the Kirby Glen Office in a couple of days to call her back. I waited a week and did not receive a return follow up call so I called Margarita back and left a voice message about all of this. A few days later, the same person that I spoke to on my surgery day and gave me “her extension” called me back. She informed me that she did not remember the incident and could I update her, therefore, I restated all the history. She said that Dr. Wade did not put in his clinical notes for a refund, therefore he would need to do that before a refund was issued. She and I had already had this conversation on the day of my third surgery and she said, Dr. Wade did not put it in his note that I was to get a refund. I told her that I would see him that day bc I was having surgery. During my surgery, I told him what she said, and he assured be that he was texting the front office to refund my money. On January 11, 2023, an invoice for $400 was sent to me for services at MH Kirby Glen Surgery Center. This is very frustrating, and I feel that I did not receive satisfactory results (corrected vision) from my surgery and now I am getting billed for services that are subpar. I also pulled my Cigna Insurance claims and I see that the surgery center billed Cigna for six (6) anesthesiologists for three surgeries. I do not really understand why two for each procedure in which I was awake and speaking to Dr. Wade during the procedure. Maybe one came and prepped me and then the other one came in and introduced himself and signed the chart, so two charges were submitted? Dr. Wade charged Cigna for three surgeries, which should have only been two bc we went off his colleague’s suggestion and they also billed me another $400 dollars for the replacement surgery. Again, this is so frustrating, and I cannot seem to get a or any response from the MH Kirby Glen Surgery Center and would never, never, never recommended to have any procedure done at this clinic. Thank you. Bobby Davis Update: As of today (2/18/23) I just received another invoice for $400.00
Bobby D Davis.
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I have been extremely happy with the staff and Dr. Wade. They are always happy to help and provide you with the information you need. I would recommend to anyone looking for cataract surgery and after care.
I have been extremely happy with the staff and Dr. Wade. They are always happy to help and provide you with the information you need. I would recommend to anyone looking for cataract surgery and after care.
Pierson, Donna.
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Professional staff. Fabulous care. I would recommend to anyone.
Professional staff. Fabulous care. I would recommend to anyone.
Carter, Randolph.
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Letter sent to the Better Business Bureau on February 4, 2023. This should explain why I refuse to pay another $400 for a eye lens replacement that the physician recommended and then it did not work. I continue to get an invoice for $400 as late as February 10, 2023. February 3, 2023 On September 12, 2022, I had a consultation with an eye specialist at the Center of Texas Eye Clinic on Bellaire (Dr. name unknow). She did an eye exam and recommended that I have bilateral cataract removed and then have lens replacements to OS. She recommended the upgraded lens (Vivity lens) and felt that that was a better choice to correct my vision. Once we agree on the treatment protocol, I was then escorted to a surgery scheduler desk to schedule my surgery. At that time, I was informed that the cost of each of the Vivity lens was not covered by my insurance so that cost would be out of pocket, and I would be charged the $1070.30 by the surgery center (MH Kirby Glen, Houston Texas) for each lens on the day of my surgery. I was also charged $5,800 00 for my part for the procedures that my insurance (Cigna) would not cover. This was paid by credit card at the schedulers desk. On September 21, 2022, I had my left eye cataract lens removed and a Vivity lens implanted by Dr. Wade. I had a follow up scheduled for 9/22/22 in the Katy Office. The vision seemed to improve but it was still waxy and unclear. I assumed that this was due to the recent surgery. I have a credit card statement showing that I was charged $1070.30 for the one lens. On September 30, 2022, during the follow up, I stated that my vision was not clean and remained waxy and blurred. I could not read road signs nor license plates on cars in front of me while sitting at a red light. I was referred to Dr. Wade and he schedule a replacement lens surgery. The doctor told me that I would get a refund of $1,070.30 since the lens did not improve my vision. On October 7, 2022, Dr. Wade did the replacement surgery to the left eye. That night I developed severe eye pain and nothing would relieve it. I already had a 24 hour follow up scheduled for the following day. On my follow up visit, I voiced severe pain to my left eye. Before going in for the 24-hour follow up, I called the emergency number listed on my paperwork and got a recording and when the I was able to contact someone the following day during business hours (not a person answering emergency calls), I was told that I could come in at 9 am which I already had a 10 am one day follow up scheduled. The ophthalmologist evaluating at 10:00 o’clock, determined the pain was caused by a corneal abrasion. A contact lens was put in my eye and antibiotics were prescribed for me. When I went to my one week follow up, my vision was no better. On September 21, 32022, I had a cataract removed from my right eye. I had the replacement lens performed at the MH Kirby Glen Surgical Center again. On that day, I spoke to the “Financial Manager” about my refund, and she stated that Dr. Wade had “not put it in his notes about a refund and he needed to put it in his notes before they could refund my money for the failed lens.” She gave me her “direct number and extension” which I found out later that you can only leave a voice mail to the general number and do not have the opportunity to enter an extension number after directing me to “directly call her”. She (“the office manager”) charged me $400 for what my insurance would not cover for the surgery. I paid the charge by credit card (can provide proof if necessary).. On November 2, 2022, I paid another $400 for the third surgery fee that was not paid by the insurance. Again, I have a credit card statement showing that my credit card was charged $400. On November 21, 2022, I was charged $400 for the first surgery that the Cigna did not pay. I paid it on the phone to a representative that I called after getting a bill. On December 8, 2022, I received a bill for $400. Then at a later date (?) I received a bill for $800 dollars. After calling and speaking to someone they said yes the $400 had not been posted and they would make a note. I have made numerous calls to the numbers that they gave me and you can only leave a message on a general voice mail. I must have called at least 20 times and no one will call me back to try to figure out the refund and invoices that I keep getting. I was told by Dr. Wade during replacement surgery of the original OS lens that they would remove the original lens and replace it with another lens (pd $1,000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it (when I checked in for my replacement surgery) the female said that someone other than her would take care of it. When I finally did speak to someone after legal threat and BBB threats, she (?) called me back and said no notes were written by Dr Wade that I would get a refund. She stated that “Dr. Wade did not put in his note that I would get a refund b/c the lens did not work. “ As of 10/19/2022) the eye was still, hurting and erythematous. I still could not see clearly out of OS (blurry vision). November 2, 2022, I had my right eye cataract removal done. I had a follow up on November 4th and the 9th. Again I kept telling everyone that my vision was not good and I was afraid to drive at night because I could no see the roads and read street signs, etc. Additional tests were ordered for me. On that same day (11/2/2022) I paid another $400 via credit card for the services that would not be covered by my insurance. I then received a $400 invoice from the surgery clinic. I called 1-866-491-4366 and I explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. Again, I called and left a message at MH Kirby Glen Surgery Center and received no return call. Finally, I received a phone call from a lady named Margarita from the number listed on the invoice. I explained it all to her and she said that she would contact the Kirby Glen Office and forward the message. She said she could see all the charges, but couldn’t really do anything, bc the surgical clinic is different from the billing and collections office. She said that if I did not hear anything back from the Kirby Glen Office in a couple of days to call her back. I waited a week and did not receive a return follow up call so I called Margarita back and left a voice message about all of this. A few days later, the same person that I spoke to on my surgery day and gave me “her extension” called me back. She informed me that she did not remember the incident and could I update her, therefore, I restated all the history. She said that Dr. Wade did not put in his clinical notes for a refund, therefore he would need to do that before a refund was issued. She and I had already had this conversation on the day of my third surgery and she said, Dr. Wade did not put it in his note that I was to get a refund. I told her that I would see him that day bc I was having surgery. During my surgery, I told him what she said, and he assured be that he was texting the front office to refund my money. On January 11, 2023, an invoice for $400 was sent to me for services at MH Kirby Glen Surgery Center. This is very frustrating, and I feel that I did not receive satisfactory results (corrected vision) from my surgery and now I am getting billed for services that are subpar. I also pulled my Cigna Insurance claims and I see that the surgery center billed Cigna for six (6) anesthesiologists for three surgeries. I do not really understand why two for each procedure in which I was awake and speaking to Dr. Wade during the procedure. Maybe one came and prepped me and then the other one came in and introduced himself and signed the chart, so two charges were submitted? Dr. Wade charged Cigna for three surgeries, which should have only been two bc we went off his colleague’s suggestion and they also billed me another $400 dollars for the replacement surgery. Again, this is so frustrating, and I cannot seem to get a or any response from the MH Kirby Glen Surgery Center and would never, never, never recommended to have any procedure done at this clinic. Thank you. Bobby Davis Update: As of today (2/18/23) I just received another invoice for $400.00
Letter sent to the Better Business Bureau on February 4, 2023. This should explain why I refuse to pay another $400 for a eye lens replacement that the physician recommended and then it did not work. I continue to get an invoice for $400 as late as February 10, 2023. February 3, 2023 On September 12, 2022, I had a consultation with an eye specialist at the Center of Texas Eye Clinic on Bellaire (Dr. name unknow). She did an eye exam and recommended that I have bilateral cataract removed and then have lens replacements to OS. She recommended the upgraded lens (Vivity lens) and felt that that was a better choice to correct my vision. Once we agree on the treatment protocol, I was then escorted to a surgery scheduler desk to schedule my surgery. At that time, I was informed that the cost of each of the Vivity lens was not covered by my insurance so that cost would be out of pocket, and I would be charged the $1070.30 by the surgery center (MH Kirby Glen, Houston Texas) for each lens on the day of my surgery. I was also charged $5,800 00 for my part for the procedures that my insurance (Cigna) would not cover. This was paid by credit card at the schedulers desk. On September 21, 2022, I had my left eye cataract lens removed and a Vivity lens implanted by Dr. Wade. I had a follow up scheduled for 9/22/22 in the Katy Office. The vision seemed to improve but it was still waxy and unclear. I assumed that this was due to the recent surgery. I have a credit card statement showing that I was charged $1070.30 for the one lens. On September 30, 2022, during the follow up, I stated that my vision was not clean and remained waxy and blurred. I could not read road signs nor license plates on cars in front of me while sitting at a red light. I was referred to Dr. Wade and he schedule a replacement lens surgery. The doctor told me that I would get a refund of $1,070.30 since the lens did not improve my vision. On October 7, 2022, Dr. Wade did the replacement surgery to the left eye. That night I developed severe eye pain and nothing would relieve it. I already had a 24 hour follow up scheduled for the following day. On my follow up visit, I voiced severe pain to my left eye. Before going in for the 24-hour follow up, I called the emergency number listed on my paperwork and got a recording and when the I was able to contact someone the following day during business hours (not a person answering emergency calls), I was told that I could come in at 9 am which I already had a 10 am one day follow up scheduled. The ophthalmologist evaluating at 10:00 o’clock, determined the pain was caused by a corneal abrasion. A contact lens was put in my eye and antibiotics were prescribed for me. When I went to my one week follow up, my vision was no better. On September 21, 32022, I had a cataract removed from my right eye. I had the replacement lens performed at the MH Kirby Glen Surgical Center again. On that day, I spoke to the “Financial Manager” about my refund, and she stated that Dr. Wade had “not put it in his notes about a refund and he needed to put it in his notes before they could refund my money for the failed lens.” She gave me her “direct number and extension” which I found out later that you can only leave a voice mail to the general number and do not have the opportunity to enter an extension number after directing me to “directly call her”. She (“the office manager”) charged me $400 for what my insurance would not cover for the surgery. I paid the charge by credit card (can provide proof if necessary).. On November 2, 2022, I paid another $400 for the third surgery fee that was not paid by the insurance. Again, I have a credit card statement showing that my credit card was charged $400. On November 21, 2022, I was charged $400 for the first surgery that the Cigna did not pay. I paid it on the phone to a representative that I called after getting a bill. On December 8, 2022, I received a bill for $400. Then at a later date (?) I received a bill for $800 dollars. After calling and speaking to someone they said yes the $400 had not been posted and they would make a note. I have made numerous calls to the numbers that they gave me and you can only leave a message on a general voice mail. I must have called at least 20 times and no one will call me back to try to figure out the refund and invoices that I keep getting. I was told by Dr. Wade during replacement surgery of the original OS lens that they would remove the original lens and replace it with another lens (pd $1,000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it (when I checked in for my replacement surgery) the female said that someone other than her would take care of it. When I finally did speak to someone after legal threat and BBB threats, she (?) called me back and said no notes were written by Dr Wade that I would get a refund. She stated that “Dr. Wade did not put in his note that I would get a refund b/c the lens did not work. “ As of 10/19/2022) the eye was still, hurting and erythematous. I still could not see clearly out of OS (blurry vision). November 2, 2022, I had my right eye cataract removal done. I had a follow up on November 4th and the 9th. Again I kept telling everyone that my vision was not good and I was afraid to drive at night because I could no see the roads and read street signs, etc. Additional tests were ordered for me. On that same day (11/2/2022) I paid another $400 via credit card for the services that would not be covered by my insurance. I then received a $400 invoice from the surgery clinic. I called 1-866-491-4366 and I explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. Again, I called and left a message at MH Kirby Glen Surgery Center and received no return call. Finally, I received a phone call from a lady named Margarita from the number listed on the invoice. I explained it all to her and she said that she would contact the Kirby Glen Office and forward the message. She said she could see all the charges, but couldn’t really do anything, bc the surgical clinic is different from the billing and collections office. She said that if I did not hear anything back from the Kirby Glen Office in a couple of days to call her back. I waited a week and did not receive a return follow up call so I called Margarita back and left a voice message about all of this. A few days later, the same person that I spoke to on my surgery day and gave me “her extension” called me back. She informed me that she did not remember the incident and could I update her, therefore, I restated all the history. She said that Dr. Wade did not put in his clinical notes for a refund, therefore he would need to do that before a refund was issued. She and I had already had this conversation on the day of my third surgery and she said, Dr. Wade did not put it in his note that I was to get a refund. I told her that I would see him that day bc I was having surgery. During my surgery, I told him what she said, and he assured be that he was texting the front office to refund my money. On January 11, 2023, an invoice for $400 was sent to me for services at MH Kirby Glen Surgery Center. This is very frustrating, and I feel that I did not receive satisfactory results (corrected vision) from my surgery and now I am getting billed for services that are subpar. I also pulled my Cigna Insurance claims and I see that the surgery center billed Cigna for six (6) anesthesiologists for three surgeries. I do not really understand why two for each procedure in which I was awake and speaking to Dr. Wade during the procedure. Maybe one came and prepped me and then the other one came in and introduced himself and signed the chart, so two charges were submitted? Dr. Wade charged Cigna for three surgeries, which should have only been two bc we went off his colleague’s suggestion and they also billed me another $400 dollars for the replacement surgery. Again, this is so frustrating, and I cannot seem to get a or any response from the MH Kirby Glen Surgery Center and would never, never, never recommended to have any procedure done at this clinic. Thank you. Bobby Davis Update: As of today (2/18/23) I just received another invoice for $400.00
Bobby D Davis.
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Very efficient and professional.
Very efficient and professional.
Goswami, Naintara.
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My first cataract evaluation seemed very rushed. Thus surgery is very important to me and I want to make sure I am making an informed decision.
My first cataract evaluation seemed very rushed. Thus surgery is very important to me and I want to make sure I am making an informed decision.
Williams, Glenda.
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All the staff is very friendly, courteous, helpful and professional. Dr. Allee was kind, friendly, and knowledgeable. He answered my questions. He took time to address any concerns I had.
All the staff is very friendly, courteous, helpful and professional. Dr. Allee was kind, friendly, and knowledgeable. He answered my questions. He took time to address any concerns I had.
Kopps, Carolyn J.
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Dr. Wade is easy to talk to and answered all my questions
Dr. Wade is easy to talk to and answered all my questions
Flores, Gabriel.
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Service was very concerned with patient comfort and understanding the processes.
Service was very concerned with patient comfort and understanding the processes.
Grieves, Steven.
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My appointment was made weeks ahead and I was supposed to receive a packet with info to complete and bring with me on my first appointment. The packet was in my mailbox the day I got home from my appointment. Fortunately, I had called earlier and an e-mail was sent which I filled out and brought with me. There is so much room and so many people working at Eye Center Of Texas that it surprises me that this was overlooked. Just a thought............
My appointment was made weeks ahead and I was supposed to receive a packet with info to complete and bring with me on my first appointment. The packet was in my mailbox the day I got home from my appointment. Fortunately, I had called earlier and an e-mail was sent which I filled out and brought with me. There is so much room and so many people working at Eye Center Of Texas that it surprises me that this was overlooked. Just a thought............
Stevenson, Oma J.
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Dr Mayo is awesome. The staff at his facility are awesome. He did a wonderful job removing my cataracts and got wonderful care under him. I would recommend him to everyone and all that is associated with him.
Dr Mayo is awesome. The staff at his facility are awesome. He did a wonderful job removing my cataracts and got wonderful care under him. I would recommend him to everyone and all that is associated with him.
Hicks, Deborah.
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they took very good care of me and my problem
they took very good care of me and my problem
Aguirre, Barbara.
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THE ENTIRE STAFF IS FRIENDLY AND PROFESSIONAL.
THE ENTIRE STAFF IS FRIENDLY AND PROFESSIONAL.
Masters, Carolyn.
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I have to say, this was one of the most chaotic doctor offices I have every been to. Reception area was loud. The technician that did my intake/assessment kept the door open and I it was just as chaotic outside that room. I also felt like a bouncing ball going from room to room for tests. That said, I felt that I was treated with respect, everyone was kind and the doctor was great.
I have to say, this was one of the most chaotic doctor offices I have every been to. Reception area was loud. The technician that did my intake/assessment kept the door open and I it was just as chaotic outside that room. I also felt like a bouncing ball going from room to room for tests. That said, I felt that I was treated with respect, everyone was kind and the doctor was great.
Shniderson, Debra.
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Very excellent and professional.
Very excellent and professional.
Benedict, Dorsey L.
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Great, knowledgeable and friendly staff. Efficiently run office..
Great, knowledgeable and friendly staff. Efficiently run office..
Campbell, Leona.
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EVERYONE WAS VERY NICE AND CARING
EVERYONE WAS VERY NICE AND CARING
Covey, Raymond M.
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Good contact with office staff and DR. Would always like to speak with surgeon before any surgery.
Good contact with office staff and DR. Would always like to speak with surgeon before any surgery.
Harrison, James.
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I live outside of Tomball. it takes more than an hour to get to their office. It is well worth it! Everyone was informative and kind.
I live outside of Tomball. it takes more than an hour to get to their office. It is well worth it! Everyone was informative and kind.
Klink, Jeam.
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Very supportive staff. Doctors, assistants, etc all take their time and assist you in meeting your needs. A great place to be.
Very supportive staff. Doctors, assistants, etc all take their time and assist you in meeting your needs. A great place to be.
Edmonds, Lisa.
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Referred by optometrist to return for YAG procedure. All was verified and Dr Wade completed the laser procedure. All prelim processes & testing done smoothly and efficiently. Dr. Wade and office staff very efficient and professional.
Referred by optometrist to return for YAG procedure. All was verified and Dr Wade completed the laser procedure. All prelim processes & testing done smoothly and efficiently. Dr. Wade and office staff very efficient and professional.
Wasaff, Barbara J..
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The procedure was very efficient with no issues
The procedure was very efficient with no issues
Davenport, Sharon A.
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They did a very thorough job on my examination. Everyone was really kind. They were very explanatory to me in what to expect and what the procedures were going to be.
They did a very thorough job on my examination. Everyone was really kind. They were very explanatory to me in what to expect and what the procedures were going to be.
Schubert, Lesa D.
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They are a well-oiled machine and everything comes with a smile. The technicians, front office staff and rest are friendly and professional. And Dr. Bachman is thorough, takes time to explain things, but more than that has just a great and engaging personality. Overall a great experience. And I’d score it higher than a ten if I could.
They are a well-oiled machine and everything comes with a smile. The technicians, front office staff and rest are friendly and professional. And Dr. Bachman is thorough, takes time to explain things, but more than that has just a great and engaging personality. Overall a great experience. And I’d score it higher than a ten if I could.
Johnson, Mannon A.
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it was good except for the time I had to wait over 45 minutes to see the next person who explained my surgery.
it was good except for the time I had to wait over 45 minutes to see the next person who explained my surgery.
Harris, Brenda.
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Today I received courteous, prompt service. Dr p, however, was a little disappointing. Bedside manner just so so. Dr did not explain how my retinas looked , especially after so much laser surgery.
Today I received courteous, prompt service. Dr p, however, was a little disappointing. Bedside manner just so so. Dr did not explain how my retinas looked , especially after so much laser surgery.
Allbritton, Alice.
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Very patient and professional. Addressed the issue causing the referral. Clear and concise plan for next steps.
Very patient and professional. Addressed the issue causing the referral. Clear and concise plan for next steps.
Wood, Patricia A.
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Thoroughly tested before conclusion. Thank you.
Thoroughly tested before conclusion. Thank you.
Gambino, Jo A.
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As fun as it is to be at the eye doctor! Everyone was great and very professional and knew what they were doing. I had a very good experience!
As fun as it is to be at the eye doctor! Everyone was great and very professional and knew what they were doing. I had a very good experience!
Vance, Michael.
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Great clinic and service provider.
Great clinic and service provider.
Stovall Iii, Guy F.
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Dr Wade and Dr Schulle were very thorough. Great staff.
Dr Wade and Dr Schulle were very thorough. Great staff.
Pastrana, Shirley.
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Explained everything clearly and answered all my questions.
Explained everything clearly and answered all my questions.
Vanscoy, Donna.
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All staff are excellent and professional
All staff are excellent and professional
Berger, Lance.
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Professional, friendly and patient focused
Professional, friendly and patient focused
Townsend, Irene.
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They were very professional. They took me to an exam room. Displayed my eyes. I waited a few minutes. Dr. Mayo did the procedure. He explained what was going to take place. All is ok. I will have the right eyed one in about 2 months. All is well.
They were very professional. They took me to an exam room. Displayed my eyes. I waited a few minutes. Dr. Mayo did the procedure. He explained what was going to take place. All is ok. I will have the right eyed one in about 2 months. All is well.
Taylor, Shirley A.
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I had a hemorrhage at my optic nerve and Dr. Autry was called by my optometrist on Friday which was the day after Thanksgiving. His office and the Eye Center of Texas office was closed but he was able to talk with Dr. Autry who instructed my eye doctor to order a series of bloodwork tests for me to get and arranged for me to come in Monday for an appointment. She had me take a series of tests and went over the results of the bloodwork reports. She was very kind, explained everything in easy to understand terms and set up additional appointments for a recheck on the hemorrhage. I have used Eye Center of Texas for the last 14 years to help with various eye issues and they are always there to take care of whatever issues come up with my eyes. They are prompt, attentive, caring, reassuring and give excellent care.
I had a hemorrhage at my optic nerve and Dr. Autry was called by my optometrist on Friday which was the day after Thanksgiving. His office and the Eye Center of Texas office was closed but he was able to talk with Dr. Autry who instructed my eye doctor to order a series of bloodwork tests for me to get and arranged for me to come in Monday for an appointment. She had me take a series of tests and went over the results of the bloodwork reports. She was very kind, explained everything in easy to understand terms and set up additional appointments for a recheck on the hemorrhage. I have used Eye Center of Texas for the last 14 years to help with various eye issues and they are always there to take care of whatever issues come up with my eyes. They are prompt, attentive, caring, reassuring and give excellent care.
Malone, Beverly Diane.
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Great experience - even though I did not have an appointment, this office was able to fit me in.
Great experience - even though I did not have an appointment, this office was able to fit me in.
Rossi, Michael.
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I AM IN MY 70'S AND HAVE HAD TO WEAR GLASSES NEARLY ALL MY LIFE AND I CAN TRUTHFULLY SAY THAT DR. AUTRY IS THE MOST KNOWLEDGEABLE EYE DR. I HAVE BEEN TO AND THAT INCLUDES THE SPECIALIST THAT I HAVE SEEN. SHE IS VERY UP TO DATE AND HAS A EXCELLENT VARIED KNOWLEDGE ABOUT THE EYES AND HOW THE VARY DIFFERENT DISEASES AFFECT THEM. THE OFFICE STAFF IS VERY PROFESSIONAL,HELPFUL,KNOWLEDGEABLE AND COURTEOUS. THE FACILITY IS VERY CLEAN AND UP TO DATE. I HIGHLY RECCOMEND DR. AUTRY AND THE EYE ASSOCIATES.
I AM IN MY 70'S AND HAVE HAD TO WEAR GLASSES NEARLY ALL MY LIFE AND I CAN TRUTHFULLY SAY THAT DR. AUTRY IS THE MOST KNOWLEDGEABLE EYE DR. I HAVE BEEN TO AND THAT INCLUDES THE SPECIALIST THAT I HAVE SEEN. SHE IS VERY UP TO DATE AND HAS A EXCELLENT VARIED KNOWLEDGE ABOUT THE EYES AND HOW THE VARY DIFFERENT DISEASES AFFECT THEM. THE OFFICE STAFF IS VERY PROFESSIONAL,HELPFUL,KNOWLEDGEABLE AND COURTEOUS. THE FACILITY IS VERY CLEAN AND UP TO DATE. I HIGHLY RECCOMEND DR. AUTRY AND THE EYE ASSOCIATES.
Foller, Dorothy.
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Caring folks with good explanation of treatment options.
Caring folks with good explanation of treatment options.
Brumbaugh, Steven.
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wonderful, very confident with what she advised me. so glad I her h 2nd opinion!!!
wonderful, very confident with what she advised me. so glad I her h 2nd opinion!!!
Mitchell, Rena.
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The members of the team that I worked with were all professionals, very kind and knew their part of a well-defined operation.
The members of the team that I worked with were all professionals, very kind and knew their part of a well-defined operation.
Orlando, Ronald.
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A busy business with a lot of customers that flows well and has really smart, expert professionals providing services. Really impressive.
A busy business with a lot of customers that flows well and has really smart, expert professionals providing services. Really impressive.
Laflin, George C.
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I came in as an emergency due to a suspected detached retina. They fit me in, confirmed my suspicion and sent me to a specialist to fix the problem in no time. Dr. Allee is a great doctor. I have been seeing him for years for glaucoma. He and the other doctors at his office are great. I recommend them highly!
I came in as an emergency due to a suspected detached retina. They fit me in, confirmed my suspicion and sent me to a specialist to fix the problem in no time. Dr. Allee is a great doctor. I have been seeing him for years for glaucoma. He and the other doctors at his office are great. I recommend them highly!
Cusack, Thomas.
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Everyone who I came in contact with was very professional and I felt safe, and my best interest was of importance. An amazing assembly of professional staff from the front desk to the checkout and everyone in between.
Everyone who I came in contact with was very professional and I felt safe, and my best interest was of importance. An amazing assembly of professional staff from the front desk to the checkout and everyone in between.
Rainey, Clark.
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I really liked that you send the folder with the needed paperwork to your patients to fill out at home and shorten the sitting in the common area to do it there. It also has information on what will be happening at your visit. Very informative for those that will take the time to read it. The visit itself went very smoothly, for the amount of people that had appointments. Sometimes there were short waits in between getting into rooms for different machines, but this is a Dr. Office. Expect some wait times, or wait for a day that you don't have anything else of importance on your schedule.
I really liked that you send the folder with the needed paperwork to your patients to fill out at home and shorten the sitting in the common area to do it there. It also has information on what will be happening at your visit. Very informative for those that will take the time to read it. The visit itself went very smoothly, for the amount of people that had appointments. Sometimes there were short waits in between getting into rooms for different machines, but this is a Dr. Office. Expect some wait times, or wait for a day that you don't have anything else of importance on your schedule.
Griffiths, Donna.
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Very professional, informative and helpful.
Very professional, informative and helpful.
Cason, Elizabeth.
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Friendly and professional staff, wouldn’t go anywhere else.
Friendly and professional staff, wouldn’t go anywhere else.
Kennett, Kevin.
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Great customer service and the tests I received was well needed
Great customer service and the tests I received was well needed
Clark, Ruthie.
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Everyone was very helpful & kind from checkin to checkout. Dr Mayo is excellent as per his info on your website.
Everyone was very helpful & kind from checkin to checkout. Dr Mayo is excellent as per his info on your website.
Stovall, Ella R..
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Dr Wade is an outstanding doctor. He has an excellent bedside manner. I was extremely impressed with his level of care. He made sure I understood all of the information he gave me regarding my needed procedure.
Dr Wade is an outstanding doctor. He has an excellent bedside manner. I was extremely impressed with his level of care. He made sure I understood all of the information he gave me regarding my needed procedure.
Barazi, Mike.
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I was extremely happy with Dr. Jill Autry. She took her time to make sure I understood all things pertaining to my procedure. I will definitely recommend her to my friends and family.
I was extremely happy with Dr. Jill Autry. She took her time to make sure I understood all things pertaining to my procedure. I will definitely recommend her to my friends and family.
Barazi, Mike.
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Very thorough and friendly. Helped me feel at ease.
Very thorough and friendly. Helped me feel at ease.
Thayne, Lucene.
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October 19, 2022 notes: $5,000 00 surgery for both eyes paid. On 24 hours and one week follow up, patient stated vision was not clean Referred to Dr. Wade and he schedule a replacement lens surgery. Did the replacement surgery which did not improve the vision. Had to go to the doctor for a 24-hour follow-up and voiced the severe pain. Before going in for the 24 hour follow up, patient called the emergency number and got a recording and when the patient was able to contact someone on the following day, the patient was told that he could come in at 9 am which the patient already had a 10 am one day follow up scheduled. The ophthalmologist evaluating g the patient at 10:00 o’clock, determined the pain was caused by a corneal abrasion. Contact lens was put in and antibiotics were prescribed for the patient. Today (10/19/2022) eye still swollen, hurts and erythematous. Still cannot see clearly out of OS (blurry vision). Told by Dr. Wade when he evaluated me a couple of follow-up visits that they would remove the original lens and replace it with another lens (pd $1000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it ( when I checked in for mt replacement surgery) she said that someone other than her would take care of it. Received a $400 invoice from the surgery clinic. I called and explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. This is very frustrating, and I feel that I did not receive a satisfactory results from my surgery and now I am getting billed for services that are subpar. Sorry that I feel this way but I was expected a different outcome. Thank you.
October 19, 2022 notes: $5,000 00 surgery for both eyes paid. On 24 hours and one week follow up, patient stated vision was not clean Referred to Dr. Wade and he schedule a replacement lens surgery. Did the replacement surgery which did not improve the vision. Had to go to the doctor for a 24-hour follow-up and voiced the severe pain. Before going in for the 24 hour follow up, patient called the emergency number and got a recording and when the patient was able to contact someone on the following day, the patient was told that he could come in at 9 am which the patient already had a 10 am one day follow up scheduled. The ophthalmologist evaluating g the patient at 10:00 o’clock, determined the pain was caused by a corneal abrasion. Contact lens was put in and antibiotics were prescribed for the patient. Today (10/19/2022) eye still swollen, hurts and erythematous. Still cannot see clearly out of OS (blurry vision). Told by Dr. Wade when he evaluated me a couple of follow-up visits that they would remove the original lens and replace it with another lens (pd $1000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it ( when I checked in for mt replacement surgery) she said that someone other than her would take care of it. Received a $400 invoice from the surgery clinic. I called and explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. This is very frustrating, and I feel that I did not receive a satisfactory results from my surgery and now I am getting billed for services that are subpar. Sorry that I feel this way but I was expected a different outcome. Thank you.
Bobby D Davis.
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Dr Mayo and the 2 technicians who checked my eyes out all did a great job
Dr Mayo and the 2 technicians who checked my eyes out all did a great job
Clarke, James.
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Kind, knowledgeable staff and I do so appreciate Dr. Mayo taking the time to talk to me during the consultation
Kind, knowledgeable staff and I do so appreciate Dr. Mayo taking the time to talk to me during the consultation
Parrott, Phyllis.
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Dr. Bachman was great! She was very thorough and detailed. I'm still having problems with my eye sight in my right eye and she said it will get better and I trust her judgment it will. She was very personable throughout the entire examination having great personality! Sincerely, Daryl Maune
Dr. Bachman was great! She was very thorough and detailed. I'm still having problems with my eye sight in my right eye and she said it will get better and I trust her judgment it will. She was very personable throughout the entire examination having great personality! Sincerely, Daryl Maune
Maune, Daryl.
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Had cataract surgeries here and returned for laser clearing.
Had cataract surgeries here and returned for laser clearing.
West, Sandra.
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It was very good. Everyone was nice. I enjoyed it.
It was very good. Everyone was nice. I enjoyed it.
Riley, John.
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Everyone was helpful, and informative. I felt very prepared for surgery and recovery. They guided me through testing in a very well informed, patient manner. I felt as though Everyone truly cared, all while receiving the most up to date and advanced medical care. Thank you.
Everyone was helpful, and informative. I felt very prepared for surgery and recovery. They guided me through testing in a very well informed, patient manner. I felt as though Everyone truly cared, all while receiving the most up to date and advanced medical care. Thank you.
Carroll, Ceceila.
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I will have surgery in the month of November. I am looking forward to it. I will update after the surgery. I am very impressed with Dr. Autry.
I will have surgery in the month of November. I am looking forward to it. I will update after the surgery. I am very impressed with Dr. Autry.
Arnold, Orlander.
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Amazing visit - Doctor on call was very knowledgeable and helpful - got in right away for eye issue that cropped up Previous evening - excellent visit - Thank you Dr. Tan
Amazing visit - Doctor on call was very knowledgeable and helpful - got in right away for eye issue that cropped up Previous evening - excellent visit - Thank you Dr. Tan
Ramakrishnan, Jayant.
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First visit for evaluation. All went well
First visit for evaluation. All went well
Smith, Kathryn.
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Like the details of the procedure and the explanations provided
Like the details of the procedure and the explanations provided
Nkwocha, Hyacienth.
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The appointment was exactly as they explained it and I had the paperwork that was sent to me completed.
The appointment was exactly as they explained it and I had the paperwork that was sent to me completed.
Mccracken, Melissa A.
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Everyone there is polite and diligent in their jobs. It is a very efficient office concerned with your care and knowledge of what is going on.
Everyone there is polite and diligent in their jobs. It is a very efficient office concerned with your care and knowledge of what is going on.
West, Bonnie.
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Everyone was very nice and through. The only slightly negative part was the long wait between the different exams. My appointment was for 2:15 and I left after 5:00. However, I am satisfied with The Eye Center. I will have Cataract surgery soon, and am looking forward to better sight.
Everyone was very nice and through. The only slightly negative part was the long wait between the different exams. My appointment was for 2:15 and I left after 5:00. However, I am satisfied with The Eye Center. I will have Cataract surgery soon, and am looking forward to better sight.
Benoit, Margie.
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Great service from start to finish, wish I would have done this 3 years ago.
Great service from start to finish, wish I would have done this 3 years ago.
Hanks, Paul.
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Wow what a great visit! The folks at the Eye Center of Texas exceeded all expectations. From start to finish it was a very comprehensive, professional and pleasant experience. Both Dr Mayo and Dr Schulle took all the time I needed to answer my many questions and to put me at ease about my lens selection options and the cataract surgery itself. Before going to the Eye Center of Texas I had been to two other eye surgeons from recognized Houston practices that left me with more fear and uncertainty about having a successful outcome. But that was not the case with Dr Mayo and Dr Schulle. They took the time to do an extensive examination and to truly understand my lifestyle and what I was hoping to achieve through cataract surgery. Dr Mayo, the surgeon, and Dr Schulle the OD, shared many of their patient experiences and went into great detail about the pros and cons of the available lens that they offer, and that they don't offer. It felt more like a chat than a doctor's visit. They make a great team. Cataract surgery is a very big deal. My advice is take the time to do some research, understand what it is you are expecting then save yourself a bunch of time and frustration by going directly to See Dr Mayo and Dr Schulle at the Texas Eye Center!!! I couldn't be any happier. (I'd give them 6 stars if I could.)
Wow what a great visit! The folks at the Eye Center of Texas exceeded all expectations. From start to finish it was a very comprehensive, professional and pleasant experience. Both Dr Mayo and Dr Schulle took all the time I needed to answer my many questions and to put me at ease about my lens selection options and the cataract surgery itself. Before going to the Eye Center of Texas I had been to two other eye surgeons from recognized Houston practices that left me with more fear and uncertainty about having a successful outcome. But that was not the case with Dr Mayo and Dr Schulle. They took the time to do an extensive examination and to truly understand my lifestyle and what I was hoping to achieve through cataract surgery. Dr Mayo, the surgeon, and Dr Schulle the OD, shared many of their patient experiences and went into great detail about the pros and cons of the available lens that they offer, and that they don't offer. It felt more like a chat than a doctor's visit. They make a great team. Cataract surgery is a very big deal. My advice is take the time to do some research, understand what it is you are expecting then save yourself a bunch of time and frustration by going directly to See Dr Mayo and Dr Schulle at the Texas Eye Center!!! I couldn't be any happier. (I'd give them 6 stars if I could.)
Sylvester, Timothy E.
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Friendly staff. Procedure was fast and easy. Should have done it years ago!!!!
Friendly staff. Procedure was fast and easy. Should have done it years ago!!!!
Reyna, Nidia.
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Every part of this procedure was great. Only complaint I have - laying in pre-op and listening to cell phones ring, conversations etc. that the patients around me were having. I thought we were not allowed devices in pre-op and we were suppose to be relaxing to prepare for surgery.
Every part of this procedure was great. Only complaint I have - laying in pre-op and listening to cell phones ring, conversations etc. that the patients around me were having. I thought we were not allowed devices in pre-op and we were suppose to be relaxing to prepare for surgery.
Cullum, Dorothy Kay.
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Explained my condition extremely well and my options that were available.
Explained my condition extremely well and my options that were available.
Mccrimmon, Evelyn.
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Explained my options and problems.
Explained my options and problems.
Floyd, Ricky.
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After care appointment scheduling has been difficult. The front desk line is not easy to reach, on hold for long periods of time and the phone drops calls. My paperwork says I can do all my follow up appointments with my eye doctor, yet I was forced to make my 3-5 day post-op follow up appointment at the Eye Center of Texas (which is a far drive for me), when my paperwork says I can do it with my local eye doctor. Overall confused and I don't want my lifetime guarantee questioned because I didn't do my follow up's where I'm supposed to. I think I had an appointment today (9/21/22) but I did not receive a phone call or email confirming the 3-5 post-op appointment, so I think I've missed it. I tried calling three times with hang-ups each time. Finally got ahold of someone at 10AM, and they were unenthusiastic and cold; they said they forwarded my inquiry to a counselor and they will reach out to me regarding if I had my 3-5 post-op follow up appointment today (which if I did, I missed it). Not pleased. Can't wait to go back to my local eye doctor, where I have my 3-5 post-op appointment scheduled for this coming Friday....
After care appointment scheduling has been difficult. The front desk line is not easy to reach, on hold for long periods of time and the phone drops calls. My paperwork says I can do all my follow up appointments with my eye doctor, yet I was forced to make my 3-5 day post-op follow up appointment at the Eye Center of Texas (which is a far drive for me), when my paperwork says I can do it with my local eye doctor. Overall confused and I don't want my lifetime guarantee questioned because I didn't do my follow up's where I'm supposed to. I think I had an appointment today (9/21/22) but I did not receive a phone call or email confirming the 3-5 post-op appointment, so I think I've missed it. I tried calling three times with hang-ups each time. Finally got ahold of someone at 10AM, and they were unenthusiastic and cold; they said they forwarded my inquiry to a counselor and they will reach out to me regarding if I had my 3-5 post-op follow up appointment today (which if I did, I missed it). Not pleased. Can't wait to go back to my local eye doctor, where I have my 3-5 post-op appointment scheduled for this coming Friday....
Ottosen, Kathryn E.
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It was a bit long process. The lead receptionist can use a but more patience with her peers and less chit chat to take care of patients. Once we went back k the nurses and doctors were amazing!
It was a bit long process. The lead receptionist can use a but more patience with her peers and less chit chat to take care of patients. Once we went back k the nurses and doctors were amazing!
Guzman, Evangelina A.
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Holly, John.
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Very pleased with the care and service’s provided
Very pleased with the care and service’s provided
Ashlock, Robert J.
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While I appreciate the care given for a retinal tear, the fact that I have to pay over $100 for an office visit simply because your staff is going to dilate my eye for a simple follow up care visit...that is going to take more time waiting in the waiting room than looking at my eye is wrong. I've had lasik and cataract surgery (at another provider) and never had to pay for a simple follow up visit (it was included as part of the overall cost). Not only will I not be returning, PLEASE fix your non-stop talking voice recording that you use while people are on hold...it has major static & is painful to listen to...and has been that way for months. I am unable to choose "other" as a category. I would have preferred to send a simple email (as I solely want to get my frustration off my chest) but you don't have one. PLEASE DO NOT POST THIS ON TESTIMONIALS.
While I appreciate the care given for a retinal tear, the fact that I have to pay over $100 for an office visit simply because your staff is going to dilate my eye for a simple follow up care visit...that is going to take more time waiting in the waiting room than looking at my eye is wrong. I've had lasik and cataract surgery (at another provider) and never had to pay for a simple follow up visit (it was included as part of the overall cost). Not only will I not be returning, PLEASE fix your non-stop talking voice recording that you use while people are on hold...it has major static & is painful to listen to...and has been that way for months. I am unable to choose "other" as a category. I would have preferred to send a simple email (as I solely want to get my frustration off my chest) but you don't have one. PLEASE DO NOT POST THIS ON TESTIMONIALS.
Deena Beasley.
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The staff and doctor were very thorough and answered all of my questions. Everything was explained to me in great detail and I did not feel rushed to leave their office.
The staff and doctor were very thorough and answered all of my questions. Everything was explained to me in great detail and I did not feel rushed to leave their office.
Smith, William.
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Dr Autry and her staff Brenda and Candace were great. Front desk was very helpful
Dr Autry and her staff Brenda and Candace were great. Front desk was very helpful
Johnson, Mary Patricia.
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Very pleased with all of the staff.
Very pleased with all of the staff.
Johnson, Joseph.
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My appointment went as expected. I had an Epi-Peel procedure about a month ago to address a corneal dystrophy condition so today's appointment was to prepare for a future cataract procedure for my left eye. I had several measurements taken and was presented with two options for the cataract surgery along with the estimated costs for each option. I am opting for the conventional cataract surgery but I do have one question: Are there any choices for the type of lens that will be inserted during the conventional cataract surgery? There was information provided about three different lens that could be inserted during surgery but I'm not clear if those lens options pertained only to the laser surgery option and not to the conventional surgery option. The bottom line is that I was treated in a professional manner which any patient should expect.
My appointment went as expected. I had an Epi-Peel procedure about a month ago to address a corneal dystrophy condition so today's appointment was to prepare for a future cataract procedure for my left eye. I had several measurements taken and was presented with two options for the cataract surgery along with the estimated costs for each option. I am opting for the conventional cataract surgery but I do have one question: Are there any choices for the type of lens that will be inserted during the conventional cataract surgery? There was information provided about three different lens that could be inserted during surgery but I'm not clear if those lens options pertained only to the laser surgery option and not to the conventional surgery option. The bottom line is that I was treated in a professional manner which any patient should expect.
Sacks, Peter.
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Great staff Great Doctors They took the time to Communicate what they we're doing. Front desk Handled paperwork quickly and efficiently. Satisfactory experience.
Great staff Great Doctors They took the time to Communicate what they we're doing. Front desk Handled paperwork quickly and efficiently. Satisfactory experience.
Carswell, David.
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Very knowledgeable and highly qualified
Very knowledgeable and highly qualified
Gonzalez, Luis.
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Always been very thorough. Love being to see
Always been very thorough. Love being to see
Drouin, Deborah.
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Dr. Mayo corrected my eye problem with one visit that three other doctors couldn’t do in two years. Thank you Dr Mayo and associates!
Dr. Mayo corrected my eye problem with one visit that three other doctors couldn’t do in two years. Thank you Dr Mayo and associates!
Bates, Faye.
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Overall experience was good only issue was the packet with health history arrived 4 days after my appointment there. Overall good
Overall experience was good only issue was the packet with health history arrived 4 days after my appointment there. Overall good
Spellman, Robert.
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I was vvery pleased with all aspects of my visit.
I was vvery pleased with all aspects of my visit.
Martin Jr, Lawrence W.
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Great overall experience with Dr Mayo and his knowledgeable staff. Treated me with great care.
Great overall experience with Dr Mayo and his knowledgeable staff. Treated me with great care.
Garcia, Maxwell.
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I am very pleased with how professional Dr. Allee was in conducting the exam and explaining the procedure.
I am very pleased with how professional Dr. Allee was in conducting the exam and explaining the procedure.
Parker, Sandra.
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Dr. Chris was professional, very knowledgeable, kind, patient and friendly. He made me very comfortable and relaxed. He really took the time to make sure that I understood everything that was going on and made a future plan that I can understand. I would recommend him to everyone!
Dr. Chris was professional, very knowledgeable, kind, patient and friendly. He made me very comfortable and relaxed. He really took the time to make sure that I understood everything that was going on and made a future plan that I can understand. I would recommend him to everyone!
Russo, Colleen.
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Dr Alee provides excellent patient care. He displays genuine concern for his patient
Dr Alee provides excellent patient care. He displays genuine concern for his patient
Freeman, Tyrone G.
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I wanted to thank Dr Ahmed and his Team. Including everyone at the Conroe TX office for their outstanding expertise , their thoroughness , willingness to answer patient questions & my successful cataract surgery outcome . U R the Best !
I wanted to thank Dr Ahmed and his Team. Including everyone at the Conroe TX office for their outstanding expertise , their thoroughness , willingness to answer patient questions & my successful cataract surgery outcome . U R the Best !
Elyse McCoy.
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They are very thorough and very nice
They are very thorough and very nice
White, Travis.
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Tests were performed by many professionals. They were all very kind and courteous. The only downside was that I spent a lot of time waiting.
Tests were performed by many professionals. They were all very kind and courteous. The only downside was that I spent a lot of time waiting.
Runyon, Neil.
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Came in early for my appointment but was delayed at least 45 mins after appointment time due to insurance and waiting. Spoke with the supervisor with good hair, Micheal, and he took care of me instantly. He treated me like he’s known me before and turned a bad experience amazing. He is sincere and was raised right! Dr. Rosner did my initial consult and was very thorough. A good wait time for Dr. Wade after but he is an amazing doctor and has the experience.
Came in early for my appointment but was delayed at least 45 mins after appointment time due to insurance and waiting. Spoke with the supervisor with good hair, Micheal, and he took care of me instantly. He treated me like he’s known me before and turned a bad experience amazing. He is sincere and was raised right! Dr. Rosner did my initial consult and was very thorough. A good wait time for Dr. Wade after but he is an amazing doctor and has the experience.
Terri E.
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My First Visit Time With The Doctor Was Excellent!
My First Visit Time With The Doctor Was Excellent!
Coleman, Jewell A.
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All employees are courteous, friendly, and professional. They show care in ensuring that you are having the best possible experience.
All employees are courteous, friendly, and professional. They show care in ensuring that you are having the best possible experience.
Marek, Joe P.
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Dr Autry is informative, precise and efficient. Felt very confident with her evaluation. Excellent staff. Negatives would be extreme wait time on phone repeatedly on different days and office wait front and back, waiting for a room.
Dr Autry is informative, precise and efficient. Felt very confident with her evaluation. Excellent staff. Negatives would be extreme wait time on phone repeatedly on different days and office wait front and back, waiting for a room.
Fulcher, Betty Gail.
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The phone system is horrible. I was on hold 40 minutes before someone answered. I had called about 5x and left a message too. Once I got an appt. staff were friendly and professional. Love the Asian doctor so sweet and funny. I didn’t see her profile listed.
The phone system is horrible. I was on hold 40 minutes before someone answered. I had called about 5x and left a message too. Once I got an appt. staff were friendly and professional. Love the Asian doctor so sweet and funny. I didn’t see her profile listed.
R Caldwell.
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Dr. Mayo took the time to thoroughly explain my treatment options and the lifestyle impacts of each option. The staff explained the tests and the process.
Dr. Mayo took the time to thoroughly explain my treatment options and the lifestyle impacts of each option. The staff explained the tests and the process.
Traylor, David.
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Friendly personnel and professionalism
Friendly personnel and professionalism
Ash, James C.
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My recommendation is based on only my initial consultation, and the cataract surgery I need is still more than a month away. Each of the clinical personnel I interacted with were welcoming, professional, and genuinely interested in explaining the process.
My recommendation is based on only my initial consultation, and the cataract surgery I need is still more than a month away. Each of the clinical personnel I interacted with were welcoming, professional, and genuinely interested in explaining the process.
Low III, Andrew.
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The staff and doctor were friendly and informative.
The staff and doctor were friendly and informative.
Guidry, Shannon.
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Everyone was very courteous and professional. They explained every step fully.
Everyone was very courteous and professional. They explained every step fully.
Wilson, Myra.
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Staff very knowledgeable and friendly. Put me at my ease. It was great to be able to have my husband with me as two sets of ears are better when it comes to making decisions about one’s eyes.
Staff very knowledgeable and friendly. Put me at my ease. It was great to be able to have my husband with me as two sets of ears are better when it comes to making decisions about one’s eyes.
Mann, Jacqueline.
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I was having sight issues and the office fit me in right away to address my issues. It really helped calm my nerves.
I was having sight issues and the office fit me in right away to address my issues. It really helped calm my nerves.
Overstreet, Jenny.
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Dr. Jill Autrey is the best eye doctor ever. So caring and loving.
Dr. Jill Autrey is the best eye doctor ever. So caring and loving.
Vickery, Martha.
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Everyone was kind and polite. My exam was done promptly and the staff explained all the procedures and the reasons for them. All my options were explained to me prior to leaving.
Everyone was kind and polite. My exam was done promptly and the staff explained all the procedures and the reasons for them. All my options were explained to me prior to leaving.
Slaven, Albert.
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The doctor's I saw were very professional, only positive things to report. The only thing I would change regards the first person I saw; she was speaking fast, almost quoting a script, then $190 was briefly mentioned as she continued speaking. I asked her to explain the procedure, what the money paid for, and what the doctor's needed from the information. I now plan to just get the insurance paid lens after speaking to the doctor's, and getting a better understanding, so I think the information/test was only needed if I wanted to get other types of lens that are paid out of pocket. I may not have needed the test, but I am not sure of the benefit to the Doctor when developing the lens.
The doctor's I saw were very professional, only positive things to report. The only thing I would change regards the first person I saw; she was speaking fast, almost quoting a script, then $190 was briefly mentioned as she continued speaking. I asked her to explain the procedure, what the money paid for, and what the doctor's needed from the information. I now plan to just get the insurance paid lens after speaking to the doctor's, and getting a better understanding, so I think the information/test was only needed if I wanted to get other types of lens that are paid out of pocket. I may not have needed the test, but I am not sure of the benefit to the Doctor when developing the lens.
Mcnabb, Thomas.
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Great staff. Thorough explanation and ensuring my understanding of the tests and processes. The resident was wonderful and very nice. Dr. Allee was funny and really cool.
Great staff. Thorough explanation and ensuring my understanding of the tests and processes. The resident was wonderful and very nice. Dr. Allee was funny and really cool.
Colwell, Shenese.
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Staff was excellent, caring and very knowledgeable. First time at this facility and I will definitely return. I will let my friends, family and colleagues know about the excellent service I received from Eye Center of Texas. Thank you to an awesome staff!!!!
Staff was excellent, caring and very knowledgeable. First time at this facility and I will definitely return. I will let my friends, family and colleagues know about the excellent service I received from Eye Center of Texas. Thank you to an awesome staff!!!!
Tice, Susan.
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I recently had cataract surgery on both eyes without sedation. The procedure was 100% successful and no pain. The entire staff and nurses were absolutely knowledgeable and answered all of my questions. Dr. Mark Mayo preformed the surgeries and done in less than ten minutes each time. I drove the day after both surgeries and I am extremely happy and satisfied. I can see street signs again YAY!! Thank you so much
I recently had cataract surgery on both eyes without sedation. The procedure was 100% successful and no pain. The entire staff and nurses were absolutely knowledgeable and answered all of my questions. Dr. Mark Mayo preformed the surgeries and done in less than ten minutes each time. I drove the day after both surgeries and I am extremely happy and satisfied. I can see street signs again YAY!! Thank you so much
Laura Spencer.
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Satisfy from reception to the Doctors . Professionalism was well demonstrated by all personnel . Pls keep it up .
Satisfy from reception to the Doctors . Professionalism was well demonstrated by all personnel . Pls keep it up .
Ajala, Shamsideen.
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The Dr was very nice. Did not like I had to wait for so long, even though I arrived 20 minutes earlier.
The Dr was very nice. Did not like I had to wait for so long, even though I arrived 20 minutes earlier.
Keen, Maria Sileny.
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thank you dr.suarez for seeing me all those years. enjoy your retirement. sincerely, gary woo
thank you dr.suarez for seeing me all those years. enjoy your retirement. sincerely, gary woo
woo,gary.
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thank you dr. wade for performing my cataract surgery on both my left and right eyes in 2011 and 2015. i am seeing 100 percent better. keep up the great work.
thank you dr. wade for performing my cataract surgery on both my left and right eyes in 2011 and 2015. i am seeing 100 percent better. keep up the great work.
woo,gary.
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thank you to the eye center of texas(pasadena,tx office) to resident dr. Baca, for seeing me on friday , march 25. for giving me eye drops to clear up the redness in my right eye. you are a great person .
thank you to the eye center of texas(pasadena,tx office) to resident dr. Baca, for seeing me on friday , march 25. for giving me eye drops to clear up the redness in my right eye. you are a great person .
woo,gary.
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Everyone was very helpful and attentive. Very professional.
Everyone was very helpful and attentive. Very professional.
Pierce, Robert D.
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Extremely satisfied and looking forward to the procedure. Will recommend you to all my old friends.
Extremely satisfied and looking forward to the procedure. Will recommend you to all my old friends.
Degaugh, Donald.
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Each and everyone I encountered at the Eye Center was extremely nice, friendly, helpful, and knowledgeable. They made me feel as if was a VIP. Positive vibes throughout the entire office.
Each and everyone I encountered at the Eye Center was extremely nice, friendly, helpful, and knowledgeable. They made me feel as if was a VIP. Positive vibes throughout the entire office.
Porter, Danette.
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WE really like Dr. Jill Autry...she is always very professional and caring about both of us. We will continue to see her as long as we can make the trip to Houston and or Pasadena. She recently prescribed a spray for my dry eye syndrome that seems to be working very well so far...nothing else has worked before. Thank you Dr. Jill !!!
WE really like Dr. Jill Autry...she is always very professional and caring about both of us. We will continue to see her as long as we can make the trip to Houston and or Pasadena. She recently prescribed a spray for my dry eye syndrome that seems to be working very well so far...nothing else has worked before. Thank you Dr. Jill !!!
Patterson, Connie K.
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Great , very professional staff.
Great , very professional staff.
Woodall, Stephen.
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The service from Dr Amanda Bachman was excellent. Professional and efficient. The main problem was my appointment was at 9.00am. I did not see Dr. Bachman until 11.00am.
The service from Dr Amanda Bachman was excellent. Professional and efficient. The main problem was my appointment was at 9.00am. I did not see Dr. Bachman until 11.00am.
Thompson, Vernon R.
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The doctor has been keeping an eye on my cataract and has seen the need to refer me to a specialist regarding surgery to restore my eyesight.
The doctor has been keeping an eye on my cataract and has seen the need to refer me to a specialist regarding surgery to restore my eyesight.
Jaramillo, Nancy.
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all of the staff was very professional and friendly.thanks to randy reichle for introducing me to eye center of texas
all of the staff was very professional and friendly.thanks to randy reichle for introducing me to eye center of texas
Vollentine, Forrest.
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Great nurses / tech staff. Friendly and knowledgeable
Great nurses / tech staff. Friendly and knowledgeable
Rhymes, Michael.
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In office procedure today. No pain. Dr Mayo and staff are the best ... professional, caring and knowledgeable. I won't go anywhere else.
In office procedure today. No pain. Dr Mayo and staff are the best ... professional, caring and knowledgeable. I won't go anywhere else.
Williams, Shelley.
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This was my first visit to the Eye Center at Conroe. It was very welcoming and friendly. I felt well taken care of, everyone seemed interested in giving me the best care. Highly recommend.
This was my first visit to the Eye Center at Conroe. It was very welcoming and friendly. I felt well taken care of, everyone seemed interested in giving me the best care. Highly recommend.
Pitt, Diana.
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Waiting was a long time. Seemed like one person did one thing then you had to wait for the next n the next
Waiting was a long time. Seemed like one person did one thing then you had to wait for the next n the next
Wolfe, Cheryl.
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The Dr n her staff was very caring. Answered my questions n explained well. Thank you
The Dr n her staff was very caring. Answered my questions n explained well. Thank you
Tipton, Jackie.
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Site wouldn't record my 5 star review....
Site wouldn't record my 5 star review....
Lueck, Dorothy.
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Everything went smoothly, was satisfied with all the explaining
Everything went smoothly, was satisfied with all the explaining
Vazquez, Monica.
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I couldn’t of had a better experience.
I couldn’t of had a better experience.
Carmer, Joseph.
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Doctor Wade did my cataract surgery 20 years ago. I return quarterly for checkups. Best eye surgeon in the city
Doctor Wade did my cataract surgery 20 years ago. I return quarterly for checkups. Best eye surgeon in the city
Leiserowitz, Mark L.
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This was my third, maybe fourth procedure, I’ve had at the Eye Center. All have been positive experiences. Dr wade and his staff have always been top notch to me. I hope I do not need any additional work but if I do it will be at this facility.
This was my third, maybe fourth procedure, I’ve had at the Eye Center. All have been positive experiences. Dr wade and his staff have always been top notch to me. I hope I do not need any additional work but if I do it will be at this facility.
Corrales, Thomas A.
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Dr. Allee examined my special needs sister and found eye issues noon of her previous Dr.s had not explored... the office is great!!
Dr. Allee examined my special needs sister and found eye issues noon of her previous Dr.s had not explored... the office is great!!
Angelo, Tina.
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Waited for 3 weeks to find my portion for eye surgery , found out 5 day before date of surgery it was going to cost $250.00 per eye (no thank you!!!)
Waited for 3 weeks to find my portion for eye surgery , found out 5 day before date of surgery it was going to cost $250.00 per eye (no thank you!!!)
Rick Fagan.
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The technicians were very helpful, informative, patient and attentive. Doctors were very quick and clear with diagnosis and explained my options
The technicians were very helpful, informative, patient and attentive. Doctors were very quick and clear with diagnosis and explained my options
Chapa Flores, Sylvia.
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Great doctor and staff. He was thorough. Love Eye Center of Texas!
Great doctor and staff. He was thorough. Love Eye Center of Texas!
Moore, Linda.
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Dr Allee was SUPER . He explained everything that was happening and explained the procedure as well...and a down to earth doctor as well. I was pleased with out visit.
Dr Allee was SUPER . He explained everything that was happening and explained the procedure as well...and a down to earth doctor as well. I was pleased with out visit.
Couvillon, Rory.
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Answered all of our questions, volunteered information, provided advise that could help us to help ourselves, seemed genuinely interested in treating our eye sight issues such as maintaining good, clear vision and what to look out for in future .
Answered all of our questions, volunteered information, provided advise that could help us to help ourselves, seemed genuinely interested in treating our eye sight issues such as maintaining good, clear vision and what to look out for in future .
Lafleur, Shari A.
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I really enjoyed my consultation with Dr Alee.
I really enjoyed my consultation with Dr Alee.
Sandlin, Teresa.
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Professional & clear explanation of procedures & expectations & likely results.
Professional & clear explanation of procedures & expectations & likely results.
Glasgow, Robert.
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I received such excellent care throughout my visit and the exam was thorough with the latest sophisticated eye equipment.
I received such excellent care throughout my visit and the exam was thorough with the latest sophisticated eye equipment.
Perez, Servando.
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I was very concerned over my eye situation they made me feel at ease with the situation..
I was very concerned over my eye situation they made me feel at ease with the situation..
Miller, April.
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took time and explained was'ntin a rush
took time and explained was'ntin a rush
Hajek, Dennis G.
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Dr Jill was very thorough. She explained the results of my exam, the procedure and the outcome I could expect. She was very professional and answered all my questions.
Dr Jill was very thorough. She explained the results of my exam, the procedure and the outcome I could expect. She was very professional and answered all my questions.
Geuss, John.
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Very clean and courteous staff while being professional.
Very clean and courteous staff while being professional.
Wolff, David.
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The entire staff was very friendly and helpful.
The entire staff was very friendly and helpful.
Hinton, Aida.
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Very pleased with the doctor, good Service
Very pleased with the doctor, good Service
Duckworth, Neal.
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She is very thural .Like her a lot
She is very thural .Like her a lot
Paskey, Janice.
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They are very good. Process a little long but they are very up to date and accurate.
They are very good. Process a little long but they are very up to date and accurate.
Clawson, Sandra.