After identifying my problem, Dr Feng Suarez worked to get me a colleague who could treat it when she was unable to do the surgery because of travel.
Gochnour, Paula.
Dr Stewart became my doctor after Dr Mayo did laser cataract surgery on bth eyes and there was swelling on my retina in my right eye. Dr Stewart is excellent, caring and answering questions throughly and working me in to an already busy schedule. The support staff when calling in needing help with MyEyeCareRecords (told manager handles that and not here) or needing copies of medical files sent (multiple calls to try and get a release form sent via email-after speaking with Anthony who said he was emailing it immediately) to primary physician is very difficult and time consuming to get accomplished. Ruth in Pasadena is a hero as calling Pasadena the 3rd time she helped and sent the form to me instead of passing me off to Anthony's voice mail as the second call resulted in after I told them what I needed. Tried to get a receipt 2 weeks after the right eye surgery and was told it would be in the chart in an envelope, not there.. Called after left eye was done and was told it would be at front desk in Pasadena. Not there. Finally had a a receipt printed at front desk and then the last payment of $2,100.00 was not posted and told billing was done in Bellaire and it just had not be done yet and I should not be concerned. Having an Administrator Medical background the lack of patient assistance is a little concerning and the reason for not giving a 10. May need a staff meeting and get ideas how to be more efficient with patient follow up. I seen how busy the office is but maybe not complete compartmentalizing the support office staff might be a good thing, Ruth did what she needed to assist me though it may not have been in her job description. She is a gem to the organization.
Dellafave, Connie.
Very good but long. However, I believe I was an add on because I was moving and they were trying to fit me in. Think it will happen again next Wednesday,....... unfortunately.
Wright, Elizabeth.
He was very efficient! Will see him in a month
Sandra L.
Very efficient, top notch in technical competence, effective results almost immediately. Initial visit and workup for basic cataract surgery was slow, wait times between technical steps and business affairs (insurance, fees, etc.) fairly tedious. Most recent visit was to do YAG because vision deteriorated over 3 yr period. This visit was streamlined, Bellaire office got me in within days of calling, no wait times from check in to procedure. All staff very professional and courteous one step to the next. Prelim optometrist to Dr. Wade very thorough in analysis and counseling what to do and timetable. Dr. Wade did YAG himself, very quick and effective.
Wallace M.
My overall visit was efficient and professional. The woman who does your check in could use some customer service training. I did not feel welcomed, especially being a new patient. The technicians were experienced at what their tasks and informative during the steps of my examination. The doctor took his time and answered all my concerns and questions.
Sandra W.
Treatment and office management was nice
Saraf T.
I was impressed by the professionalism, efficiency, and patience of the doctors and staff of Eye Center of Texas as they took pains to answer my questions and made sure that my questions had been answered.
Kay N.
I received excellent care by qualified staff. When Dr. Mayo had an emergency case, I was informed of the delay, which was appreciated.
Marilyn N.
I really like Dr. Mayo and his assistant. So far, my eye is doing much better. i arrived 15 minutes early with completed paperwork and waited in waiting area for 1 1/2 hours. After that, things went really fast.
Jennifer L.
The testing was thorough, efficient and performed in a timely fashion. Dr. Mayo explained the many issues associated with cataracts and the various options in terms of surgery. He took the time to answer my many questions.
Chris H.
Highly professional attention, all was clearly explained. I plan to schedule a cataract procedure in about two months,
Richard E.
They have the best staff and care for patients. They maked sure I knew my options for my eye care.
Annette B.
Patient care is good but call back to schedule my surgery has been almost two weeks and no call
Cinda S.
Nice place. Very friendly staff. Great information given to me. Thanks
Thomas Z.
This was my first visit to the Eye Center of Texas and I was very impressed with the staff and Dr. Mayo. So professional and so warm and friendly. Makes all the difference when you're a bit nervous. Thanks to all!
Janie Z.
Kind of a long wait but staff very nice and thorough.
Sandra M.
Very impressed from start to finish. I feel thoroughly examined and confident in Dr Mayo and other staff's assessment of my eye issue. Only negative is finding the building as it faces Feathercraft !
Debra H.
Everyone including staff and doctors were extremely knowledgable, professional and very nice and friendly too!!
Linda B.
I can't imagine better care from any other facility!
Linda G.
Very pleased with the care I recieved. Everyone was cordial, efficient, and professional. I wish my visits to my primary care physician could be as nice.
Stephen A.
I really appreciate the professional services I receive from Dr Wade and all of the staff. They take excellent care of my eyes and do it in a relaxed, friendly atmosphere.
Leonard S.
Dr. Suarez is awesome! I love the way she and her staff take care of me and my eyes. She explains everything and is very thorough with her examination. I have gone to Eye Center of Texas since 2001. My only issue is the wait time even when you have an appointment. I waited in the waiting area for 45 minutes last week. And, I have to go back next week for a field test because my eyes were dilated before the test so then it could not be done. That means more time off work for me. But, the trade off is I have an awesome doctor who knows her stuff. I am currently working on getting a Prior Authorization for my Restastis. V is tworking on this and has been very helpful with this process.
Gail G.
Dr. Wade and the staff are the absolute best, both personal and professional, the facility was very nice and well as the front desk staff.
Linda J.
Only two issues prevented a rating a 10. First, the place was too cold in the two waiting rooms and 6 exam rooms I was moved to during my 4.5 hours (2:30pm to 7:00pm) there. They should advise people to wear a light jacket or sweater if they are not going to adjust their thermostats. Upon checking out the check-out lady at the front desk said she has heard the person who calls patients sometimes mention bringing warm clothing, but I received no such warning. I did OK, but my wife would have frozen. Second, there was too much time spent waiting for each next step in my very thorough exam. Some test seemed to duplicate what my regular doctor's office had performed, so I don't know why that info wasn't passed along to the Eye Center to reduce time and costs. I know they have to wait a while for eye drops to dilate or numb the eyes, but not nearly this much time. At least I had a book with me and had time to read many pages. I would have gone crazy or walked out if not for my book. I didn't see magazines in the exam rooms, but I didn't look for them either since I had my book. Other than these cold and time issues, all the many staff who did various tests and moved me to the next exam room and the two doctors who saw me were very nice, professional, and competent. The primary doctor who saw me after all the others confirmed what my regular eye doctor found that led to this referral. I expected to have to come back for a second visit to have the needed procedure performed, but the doctor performed it around 6:30pm so I would not have to return other than for a follow-up in two weeks. the procedure only took perhaps 5 minutes. I greatly appreciated the doctor working late to complete my work in a single visit. I think they had one more patient behind me. So, I would recommend Eye Center Of Texas and Dr. Paul Stewart for any advance procedures your normal eye doctor cannot perform. I'm having no problem with my procedure, but the doctor and the check-out staff were very careful to advise me of potential problems and to request I let them know asap of any problems so they could have me come back in. So, just wear a jacket and take a book or something else to occupy your time, and you will be in good hands at Eye Center Of Texas. Free parking, too.
David D.
Everything went smoothly . Pleasant experience . Especially the good report.
Kathleen R.
Great service and care. Love dr Autry and Stewart.
John T.
Great doctor and assistant. Short wait.
Mariela G.
I found the office to be a well run operation with a personable, professional, well organized staff. I could not have asked for a more welcoming visit and on an extremely busy day. Just can't figure out how they manage to take such good care if everyone's needs in such an efficient way. It was a pleasure to be there under not so pleasant reasons.
Susan P.
It has been 17 years, I am with Eye Center for my treatment. I am fully satisfied with the service they provide.
Aziz A.
All the staff at Eye Center of Texas are very efficient they're very good and very courteous very kind Dr. Wade is fantastic Dr. Suarez is fantastic I thank them for all they do I'm very happy with everything they do for me I appreciate it
Shirley W.
I was very impressed with the Eye Center of Texas staff. They were kind, efficient and professional. They answered all my questions in a manner I could understand. Overall, it was a very pleasant experience.
Christine M.
I am happy with the clinic and have recommended a friend from Beaumont who was looking for a place in Houston.
Linda M.
Very professional but still personable
George R.
Very helpful office staff goes out of their way to make you comfortable. Dr. Wade's procedure was painless.
Sherley W.
First visit. Loved the dr I saw - can't remember her name - blonde. She was wonderful! However, the wait for my appointment was ridiculous! Almost 90 minutes. I will try 1 more time because I liked the dr - but I will definitely find a new practice if the wait is even close to that the 2nd time.
Kelly M.
Everybody was real friendly and explained procedures well
Cliff M.
I had great service the place was clean and everyone was professional
James W.
Everyone is very professional. Dr Wade is great
Buddy L.
Wonderful, attentive staff...excellent doctor!
Randy W.
The entire staff did an excellent and professional job. I was very pleased and would have no problem recommending Eye Center. Thank you.
Eric R.
wonderful people to visit, I was treated very well!
Martin J.
Loved the fact that everyone was timely, courteous, and professional. The clinic/office had everything needed for my examination. I felt taken care of and cared about. Great Doctor and staff.
Gladys H.
Everyone there is so professional, courteous and kind. the patient care is wonderful. I work with persons that have disabilities and some are in need of eye doctors. I have referred people already. I am happy that I was sent there for my treatment.
Yvonne M.
They have it down to a science there, some waiting but expected when at a doctor's office.
Susan G.
Dr. Wade was personable and professional. He explained to me exactly what to expect for my procedure. I would highly recommend him! Kudos also to Dr. Roberto Saenz. He was great!
Matthew L.
Dr.Wade is an excellent Doctor! He keeps an close check on my glaucoma and does what is necessary to keep my pressure where it needs to be. I highly recommend him as your eye doctor!
Gentra B.
Bellaire, TX 77401
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Conroe, TX 77304
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